Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Raquelle Long

Lockbourne,OH

Summary

Results-driven professional with extensive experience in service and support, specializing in conflict mediation and customer satisfaction. Proven ability to enhance customer loyalty through effective communication and problem-solving skills. Strong team player with a focus on time management and sales performance. Committed to leveraging education and experience for continuous career advancement.

Overview

10
10
years of professional experience

Work History

Customer Service Advocate

Farmers New World Life
Dublin, OH
12.2019 - Current
  • Facilitated communication between agents and customers about life insurance policies and marketing initiatives.
  • Analyzed inquiries to resolve policy and account-related issues effectively.
  • Utilized appropriate channels for responding to customer inquiries efficiently.
  • Processed credit card payments to ensure timely transactions.
  • Documented medical field notes for Underwriting department review.
  • Located life insurance policy information to assist customers promptly.
  • Coordinated with multiple departments to ensure issuance of life insurance policies.
  • Engaged with clients and agents via phone, text, and email.

Customer Service Representative

Morgan Stanley
Columbus, OH
02.2019 - 12.2019
  • Handled high call volume for Global Stock Plan Service Department to ensure timely responses.
  • Delivered exceptional customer service by educating participants on Stock Plan services.
  • Utilized multiple computer systems to retrieve information regarding Stock Plan accounts.
  • Guided participants in troubleshooting issues and navigating online system, Stock Plan Connect.
  • Communicated with participants via phone and email to resolve inquiries about Stock Plan accounts.
  • Supported participants with trade placements during market hours to facilitate transactions.

Wedding Registry Advisor

Macy’s Easton Town Center
Columbus, OH
05.2016 - 02.2019
  • Facilitated meetings with couples to outline benefits of registering at Macy’s Easton Town Center.
  • Delivered exceptional customer service through extensive product knowledge.
  • Organized wedding registry events to encourage couple registrations at Macy’s Easton Town Center.
  • Engaged customers via phone, email, and My Client to build and sustain relationships.
  • Achieved sales goals within wedding registry department and overall store.

Cashier

Bed Bath and Beyond
Grove City, OH
11.2015 - 05.2016
  • Delivered exceptional customer service through online product ordering and in-store assistance.
  • Shared comprehensive product knowledge to enhance customer experience.
  • Stocked merchandise efficiently on the sales floor to ensure availability.
  • Utilized RF scanners to assist customers in locating products and checking inventory.

Education

B.S. - Communications

Ohio University Lancaster
Lancaster
08.2018

A.S. - Science

Ohio University Pickerington
Pickerington
04.2017

Skills

  • Microsoft Office proficiency
  • Customer service excellence
  • Effective communication
  • Fast-paced work adaptability
  • System navigation
  • Customer account servicing
  • Policy analysis
  • Product knowledge
  • Sales support
  • Conflict resolution
  • Problem solving
  • Call handling

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Advocate

Farmers New World Life
12.2019 - Current

Customer Service Representative

Morgan Stanley
02.2019 - 12.2019

Wedding Registry Advisor

Macy’s Easton Town Center
05.2016 - 02.2019

Cashier

Bed Bath and Beyond
11.2015 - 05.2016

B.S. - Communications

Ohio University Lancaster

A.S. - Science

Ohio University Pickerington

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