Raquelle Ramirez
Cabela’s
Nampa,ID
1
Language
4
years of professional experience
Results-driven Customer Service Representative with a proven track record of exceeding performance metrics and enhancing customer satisfaction. Skilled in conflict resolution and training, ready to contribute to team success.
Work History
Customer Service Representative Team Lead
1 Year 11 Months- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new cashiers on procedures and customer service standards.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
7 Months- Assisted customers with account management and billing inquiries, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Social Media Moderator
1 Year 2 Months- Implemented feedback mechanisms to improve content moderation processes and efficiency.
- Assisted in developing social media policies to promote a safe online environment.
Education
GED
Certified Nursing Assistant
Skills
Multitasking
Friendly
positive attitude
Critical thinking
Goal achievement & performance metrics
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Team Lead
Cabela’s
11.2024 - CurrentRead More
Customer Service Representative
T-Mobile
02.2024 - 09.2024Read More
Social Media Moderator
Teleperformance USA
09.2022 - 11.2023Read More
Cwi
GED
Read More
CWI
Certified Nursing Assistant
Read More