Raquel Marie Diaz
Port Orchard,Washington
Summary
Professional Summary Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Support Assistant Veterans
Affairs
01.2021 - 12.2022
- Assist human resource department in determining nursing assistant incentives by reviewing resumes and incentive pay scale
- Prepared nurse evaluations and awards for the board of promotions
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Plan, manage, direct, and ensure that administrative work and activities are completed accurately and in a timely manner
- Work with HR department to facilitate recruitment by creating new employees accounts and education
- Provide customer service to internal and external customers
- Receive visitors and screens telephone calls and handle inquiries and determine the nature & direct accordingly
- Update email distribution groups in outlook for RN’S, LPN’S, NA’S and Nurse Managers
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained consistent and efficient flow of human resources information throughout departments by updating corporate intranet.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Executed record filing system to improve document organization and management.
Administrator Assistant
Lehigh Valley Hospital
06.2014 - 08.2020
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
- Handled communications between staff and Patients, including producing error-free correspondence and routing all mail
- Managed all incoming and outgoing mail, packages, and faxes
- Met legal requirements by correctly completing important forms
- Handled vendor invoices, verifying coding, reconciling purchase orders, and documenting approvals
- Worked effectively as a team member under time pressure receiving a traumatized/injured patient and became a skilled employee through in-depth knowledge of the hospital's mission and goals
- Rescheduled appointments as necessary when conflicts arise
- Organized and updated file systems, keeping records easily retrievable
- Updated staff members on the subject matter prior to the meeting and made administrative arrangements as required.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Maintained office equipment and placed orders for materials in short supply to manage office supply inventory.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
MBA - Human Resource Management
DeVry University
Philadelphia, PA12.2024
Bachelor of Science - Management/Criminal Justice
DeVry University
Philadelphia, Pennsylvania05.2022
Skills
- Clerical Support
- Office Administration
- Appointment Scheduling
- Data Entry
- Scheduling
- Mail Handling
- Calendar Management
- Workflow Optimization
- End-User Support
- Microsoft Excel
- Confidential Document Control
- Professional Communication
- Records Management Systems
Additional Information
- Experience Detail-oriented administrative support team member offering solid background in office environments supporting efficient business operations. Accustomed to handling routine needs, as well as special projects,. Devoted to team efficiency and promoting positive business relations. Capable, highly organized, and dependable individual.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Support Assistant Veterans
Affairs
01.2021 - 12.2022
Administrator Assistant
Lehigh Valley Hospital
06.2014 - 08.2020
MBA - Human Resource Management
DeVry University
Bachelor of Science - Management/Criminal Justice
DeVry University
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