Raquiesha Bills
Molina Healthcare
Clinton Township,MI
Summary
Recognized for delivering exceptional service, communicating clearly, and creating positive experiences during every interaction. Skilled in managing high-volume calls, scheduling appointments, updating records, answering questions, resolving concerns, processing documentation, and providing accurate information with professionalism, empathy, and attention to detail. Experienced with electronic systems, data entry, insurance and billing support, referrals, follow-up, and confidential information.
Work History
Customer Experience Representative (Remote)
- Evaluated member questions on eligibility benefits and plan coverage and delivered precise explanations to ensure understanding.
- Managed high volume calls in a remote environment.
- Protected confidential health while following HIPAA privacy.
- Documented call details and case notes in CRM systems to maintain complete service records.
- Navigated healthcare systems to verify member information and support timely issue resolution.
- Explained plan procedures, authorizations, and service options using compliant customer service language.
Customer Service Scheduling Specialist
- Coordinated daily office operations, maintaining organized records and supporting smooth administrative workflows.
- Managed scheduling, calendar updates, and meeting coordination for staff and visitors.
- Processed incoming calls, emails, and correspondence with professionalism and accurate routing.
- Tracked office supplies, placed replenishment orders, and maintained stock levels for routine needs.
- Prepared detailed documents, reports, and data entry records, ensuring accuracy and consistency in data handling.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Supported patient and staff communication, ensuring timely responses and clear information sharing.
- Assisted with front desk coverage, delivering courteous service and efficient office support.
Customer Service Representative
- Answered client inquiries regarding benefits, services, and case status with professionalism and confidentiality.
- Scheduled appointments and coordinated service referrals for individuals accessing community support programs.
- Documented client interactions, maintaining accurate case notes and updated records in service systems.
- Verified eligibility information and guided clients through application requirements and next steps.
Education
- Computer And Information Sciences
Skills
Skilled in handling high-volume calls
scheduling appointments
updating records
answering questions
resolving routine concerns
processing documentation
and providing accurate information with professionalism and empathy. Experienced with electronic systems
data entry
insurance and billing support
referrals
follow-up
and confidential information. Strong communicator and organized problem-solver who works well independently or as part of a team and is prepared to contribute in customer service
administrative
healthcare
call center
scheduling
or remote support roles.
Timeline
Customer Experience Representative (Remote)
Molina Healthcare
2022 - 2025Read More
Customer Service Scheduling Specialist
Henry Ford
2025 - 2026Read More
Customer Service Representative
Social Services
2019 - 2021Read More
Macomb Community College
from Computer And Information Sciences
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