Ra'Quise Scales
Sanford,NC
Summary
Adaptable professional with experience in customer service and logistics. Skilled in communication and teamwork, contributing to operational efficiency and customer satisfaction. Eager to apply strengths in a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Team Member
Strickland Brother's
Pittsboro, North Carolina
04.2026 - Current
- Identified customer needs through engagement, delivering tailored assistance to improve satisfaction.
- Assisted team members in daily tasks and customer interactions, enhancing overall workflow.
- Collaborated with team members to maximize productivity and efficiency.
- Collaborated with colleagues to ensure smooth workflow during busy periods.
- Processed customer orders accurately while managing inventory levels effectively.
- Operated cash registers to process payments from customers.
- Trained new team members with approved materials, ensuring consistency in service and operational standards.
- Dedicated significant effort to learn tasks quickly to learn required tasks quickly to maximize performance.
- Participated in regular training sessions to improve product knowledge and service skills.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Identified tasks that exceeded job requirements to enhance overall performance.
- Operated tools and equipment safely, ensuring efficient completion of assigned duties.
- Followed safety protocols to maintain a secure environment for staff and customers.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Built and maintained working relationships with peers and upper management.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Upheld high standards of productivity and quality in operations.
Intern
Marshall-Lipscomb Trucking and Dispatching Service
Martinsville, Virginia
06.2024 - 08.2024
- Coordinated with drivers to confirm schedules and routes.
- Maintained accurate shipment and delivery records to support operational efficiency.
- Communicated with customers regarding service inquiries and updates.
- Collaborated with team members to ensure smooth operations.
- Coordinated truck dispatch to ensure timely deliveries.
- Supported administrative tasks using fleet management software.
- Organized paperwork for driver compliance and safety checks.
- Prepared reports on daily logistics activities for review.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Compiled reports summarizing project progress and results for management review.
- Recognized customer needs during interactions to provide timely assistance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Set specific goals for projects to measure progress and evaluate end results.
- Implemented strategies to take advantage of new opportunities.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
High School Diploma -
Ascend Leadership Academy
Sanford, NC05-2025
Skills
- Point of sale operation
- Customer service
- Technical support
- Attention to detail
- Safety
- Team collaboration
- Conflict resolution
- Adaptability and flexibility
- Communication clarity
- Communication skills
- Analytical skills
- Critical thinking
- Team development
Timeline
Team Member
Strickland Brother's
04.2026 - Current
Intern
Marshall-Lipscomb Trucking and Dispatching Service
06.2024 - 08.2024
High School Diploma -
Ascend Leadership Academy