Rarmania Cole

Orlando,FL

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

years of professional experience

Dollar Thrifty Car Rental

Orlando, FL

10.2021 - Current

Informed clients of policies and procedures.
Resolved caller issues quickly and thoroughly.
Collaborated with team members to resolve issues and identify appropriate issues for escalation.
Obtained knowledge on how to operate various pieces of equipment.
Handled and resolved customer complaints.
Documented caller information into Microsoft.
Used Microsoft to input and process thousands of orders per day.
Used Windows to prepare sales reports containing customer information related to products and services purchased.

Marshalls

Orlando, FL

06.2018 - Current

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Increased sales by offering advice on purchases and promoting additional products.
Engaged with customers to effectively build rapport and lasting relationships.

Colonial High School

Orlando, FL

Dollar Thrifty Car Rental

10.2021 - Current

Marshalls

06.2018 - Current

Colonial High School