Dynamic servant leader with 13 years of experience at The Home Depot, specializing in team management, process improvement, and customer satisfaction. Proven track record in driving sales, enhancing operational efficiency, and fostering team development. Adept at leveraging data and strategic insights to optimize business performance.
• Mentored supervisors, resulting in a 15% increase in sales in the Garden department.
• Coached and developed associates, improving productivity by 20%.
• Empowered supervisors to handle customer complaints, achieving consistent positive customer reviews.
• Delegated tasks based on team strengths, optimizing service levels.
• Enhanced clients’ quality of life through daily assistance.
• Provided emotional support, reducing clients’ anxiety.
• Maintained a clean and safe environment through light housekeeping tasks.
• Improved operational efficiency by 18% through weekly strategy meetings.
• Conducted safety inspections, ensuring 100% compliance.
• Increased sales revenue by 25% through targeted marketing campaigns.
• Partnered with Store Manager to drive sales and accountability.
• Ensured quality customer service and resolved concerns promptly.
• Trained associates on sales, merchandising, and operational standards.
• Facilitated Monthly Operations Shrink Review for asset profitability.
• Managed associate schedules per store manager’s direction.
• Ensured schedule adherence and staffing.
• Coordinated new hire orientation, paperwork, and job offers and I-9 compliance.
• Executed and attended customer workshops.
• Scheduled and monitored associate training for timely completion.
Leadership and Team Management
Operational Efficiency
Customer Service Excellence
Sales Strategy and Execution
Process Improvement
Budget Management
Microsoft Office Suite
Social Media Engagement
AVAILABLE UPON REQUEST
AVAILABLE UPON REQUEST