Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Websites
References
References
References
Generic

Rasaan Reed

Naperville,IL

Summary

Dynamic servant leader with 13 years of experience at The Home Depot, specializing in team management, process improvement, and customer satisfaction. Proven track record in driving sales, enhancing operational efficiency, and fostering team development. Adept at leveraging data and strategic insights to optimize business performance.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

The Home Depot Inc
Shorewood, IL
06.2023 - 06.2024

• Mentored supervisors, resulting in a 15% increase in sales in the Garden department.

• Coached and developed associates, improving productivity by 20%.

• Empowered supervisors to handle customer complaints, achieving consistent positive customer reviews.

• Delegated tasks based on team strengths, optimizing service levels.

Caregiver

Classic Care
Homewood, Illinois
11.2021 - 01.2024

• Enhanced clients’ quality of life through daily assistance.

• Provided emotional support, reducing clients’ anxiety.

• Maintained a clean and safe environment through light housekeeping tasks.

Assistant Store Operations Manager

The Home Depot Inc
South Elgin, IL
06.2021 - 06.2023

• Improved operational efficiency by 18% through weekly strategy meetings.

• Conducted safety inspections, ensuring 100% compliance.

• Increased sales revenue by 25% through targeted marketing campaigns.

Assistant Store Manager

The Home Depot Inc
Shorewood, IL
02.2020 - 06.2021
  • Managed day-to-day operations including utilities budgets and Vendor credits.
  • Analyzed financial data such as profit margins and cost analysis reports in order to make informed decisions about driving merchandising sales.
  • Monitored monthly expenses and income to ensure accuracy in reporting.

Assistant Store Manager of Operations

Home Depot
Fairfax, VA
05.2019 - 02.2020

• Partnered with Store Manager to drive sales and accountability.

• Ensured quality customer service and resolved concerns promptly.

• Trained associates on sales, merchandising, and operational standards.

• Facilitated Monthly Operations Shrink Review for asset profitability.

Associate Support Department Supervisor

Home Depot
Annandale, VA
02.2015 - 05.2019

• Managed associate schedules per store manager’s direction.

• Ensured schedule adherence and staffing.

• Coordinated new hire orientation, paperwork, and job offers and I-9 compliance.

• Executed and attended customer workshops.

• Scheduled and monitored associate training for timely completion.

Cart Attendant

Walmart Inc.
Alexandria, Virginia
03.2017 - 04.2018
  • Assisted customers in locating items.
  • Operated equipment like forklifts and pallet jacks safely.
  • Performed bagging operations according to standard
  • Helped load purchases into custom

Supervisor

Home Depot
Fairfax, IL
04.2011 - 02.2015
  • Facilitated communication between management, staff, and customers.
  • Established goals for each team member and monitored progress towards those objectives.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Directed and supervised team of 15 employees in daily operations.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Implemented new operational procedures, increasing efficiency.

Enumerator

US Census Bureau
Fairfax, VA
04.2010 - 04.2011
  • Chart out plans to visit residents of a specified city.
  • Conduct a thorough visual survey of areas that need to be covered during the census.
  • Interpret interview questions to aid people in understanding them and giving eloquent answers.
  • Compile reports of information derived from census activities and ensure that they vetted by the supervisor.

Education

Bachelor of Arts - Business Administration

Strayer University
Washington, DC
10-2019

Associate of Applied Science - Business Administration

Tougaloo College
Tougaloo, MS
04-2008

Some College (No Degree) - Business Administration

Robert Morris College
Chicago, IL
01-2005

Some College (No Degree) - Business Administration

Blackburn College University
Carlinville, IL
08-2004

Skills

Leadership and Team Management

Operational Efficiency

Customer Service Excellence

Sales Strategy and Execution

Process Improvement

Budget Management

Microsoft Office Suite

Social Media Engagement

Timeline

Assistant Store Manager

The Home Depot Inc
06.2023 - 06.2024

Caregiver

Classic Care
11.2021 - 01.2024

Assistant Store Operations Manager

The Home Depot Inc
06.2021 - 06.2023

Assistant Store Manager

The Home Depot Inc
02.2020 - 06.2021

Assistant Store Manager of Operations

Home Depot
05.2019 - 02.2020

Cart Attendant

Walmart Inc.
03.2017 - 04.2018

Associate Support Department Supervisor

Home Depot
02.2015 - 05.2019

Supervisor

Home Depot
04.2011 - 02.2015

Enumerator

US Census Bureau
04.2010 - 04.2011

Bachelor of Arts - Business Administration

Strayer University

Associate of Applied Science - Business Administration

Tougaloo College

Some College (No Degree) - Business Administration

Robert Morris College

Some College (No Degree) - Business Administration

Blackburn College University

Accomplishments

  • Certificate of Completion HDU Leader Program 2/9/24
  • Completion of ASM Leap Program (Leadership Enrichment Accelerated Program) February 2022
  • Recognized by Regional HR Manager for Doing The Right Thing
  • Values Based Leader Award (Winner amongst 33 Leaders) - 2019
  • Two-time Diamond Award Winner (2016, 2019)Featured in Home Depot Magazine
  • Community Volunteer Partnership for Veterans
  • Led efforts to improve the home of a 101-year-old WWII veteran.
  • Coordinated with local businesses and volunteers for significant home upgrades.
  • Drove a 25% increase in sales revenue through targeted marketing and sales strategies.
  • Customer Satisfaction Enhancement
  • Employee Development
  • Mentored and developed associates, leading to a 15% increase in overall sales and a 20% improvement in productivity.
  • Consistently recognized and awarded associates for their achievements from 2014 to 2023 via social media.
  • Celebrated Diversity, Equity, and Inclusion (DEI) events, fostering a positive and inclusive workplace culture.

References

AVAILABLE UPON REQUEST

References

AVAILABLE UPON REQUEST

References

AVAILABLE UPON REQUEST

Rasaan Reed