Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raschelle Rebelez

El Cajon

Summary

My Goal is to obtain a position with a Company providing opportunity for personal and professional growth. Qualified Customer Service Representative with 10 years in fast-paced customer service and call center environments. Organized Patient Service Representative with 3 years of experience in healthcare. Successful at coordinating busy offices and staying professional in stressful situations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.


Overview

7
7
years of professional experience

Work History

Client Technical Support Associate

LPL Financial Services
05.2023 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted in development of system security protocols.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.

Customer support

San Diego Gas and Electric
06.2022 - 05.2023
  • Provided assistance to care and medical baseline customers via email and phone.
  • Process customer request and route calls to appropriate department.
  • Utilize salesforce and SAP to properly document customer accounts.
  • Maintain filing systems.
  • Returning incoming voicemails to address customers CARE and Medical baseline needs.

Community connector

211 Info Line San Diego
07.2021 - 06.2022
  • Ability to support call needs with changing information and updates as community needs evolve over time.
  • Performs in-depth screening for community programs for the purpose of educating, navigating and connecting with clients needed services.
  • Using needs assessment, identifies programs to assist the client based on the social determinants of health.
  • Actively listens to clients to develop a strategy that identifies solutions to barriers to access.
  • Identifies and accurately refers clients to appropriate community resources which may address the clients’ additional health and social needs.
  • Accurately documents all client interactions and unmet needs in the company systems to assist in the identification of gaps in services that can be addressed.

Admin Assistant

Aya Healthcare
05.2020 - 01.2021
  • Assist the Payroll Department with administrative duties as assigned.
  • Verify employee addresses
  • Review data entry to confirm accuracy
  • Enter in data in spreadsheets
  • Analyze data in spreadsheets

Customer Care

Sharp Health Plan
12.2019 - 03.2020
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data.
  • Posted payments to accounts and maintained records.

Patient Support

ResMed
07.2018 - 10.2019
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Answered up to 60-80 calls a day, questions and addresswsws, resolved or escalated issues to management personnel to satify customers.
  • Provided patient education about the use of CPAPS, portable oxygen concentrators, and all other ResMed products.
  • Directed incoming calls to internal personnel and departments, routing to the best qualified entity to respond to caller’s needs.
  • Updated addresses into Oracle database.

Education

High School Diploma -

Mount Miguel High School
San Diego, California
06.2009

Skills

  • Customer service
  • Computer literacy
  • Time management
  • Communication skills
  • Microsoft excel
  • Microsoft word
  • Knowledge salesforce

Timeline

Client Technical Support Associate

LPL Financial Services
05.2023 - Current

Customer support

San Diego Gas and Electric
06.2022 - 05.2023

Community connector

211 Info Line San Diego
07.2021 - 06.2022

Admin Assistant

Aya Healthcare
05.2020 - 01.2021

Customer Care

Sharp Health Plan
12.2019 - 03.2020

Patient Support

ResMed
07.2018 - 10.2019

High School Diploma -

Mount Miguel High School

Similar Profiles

CREATE PROFILE