RaShaan Davis
Rancho Palos Verdes,CA
Summary
Warm, friendly and knowledgeable General Merchandise Clerk creates outstanding customer experience through stocking, pricing and displaying general merchandise items and assisting customers with product inquiries. Establishes and maintains safe and clean environment that encourages customers to return. Assists in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service.
Overview
25
25
years of professional experience
Work History
Director
Galileo Learning/Independent Schools
01.2015 - Current
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
- Maintained superior customer service levels by prioritizing customers' needs over merchandising assignments.
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.Generated daily operation schedules, trained, managed, & evaluated 40+ employees.
- Participant and/or hiring manager for various positions.
- Analyzed business needs while soliciting customer feedback for improvements.
EDUCATOR
Westside Neighborhood School
01.2016 - 01.2019
- Scheduled 8 hours per week to provide academic support and tutoring to struggling students, resulting in strengthening subject comprehension, boosting confidence, and building important learning skills.
EDUCATOR
KIPP Empower Academy
01.2013 - 01.2016
- Raised over $5K to design social intelligence group for boys while surveying outcomes, analyzed online data for overall completeness and entered additional data required.
EDUCATOR
St. Albert The Great Elementary School
01.2011 - 01.2013
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
DIRECTOR
Boys & Girls Clubs Of America
01.1999 - 01.2011
- Administered organizational and leadership training to 50+ employees, volunteers, and students.
- Managed operations budget for over $800k; completed annual reports, and evaluated employees.
MANAGER
WNBA Chicago Sky
01.2005 - 01.2007
- Created proposals for corporate sponsors and marketing partners, designed effective sales strategies.
MANAGER
Platform Learning, Inc
01.2004 - 01.2005
- Directed operations of specialized tutoring program, serving 800+ students, provided quality feedback and collected data to survey effectiveness.
- Reported on findings and made proactive and targeted recommendation to senior leaders.
Education
Master of Business Administration -
University Of Phoenix
Los Angeles, CA2010
Bachelor of Arts - Psychology
Governors State University
University Park, IL2003
Skills
- Microsoft Office
- Customer Service Skills
- Multi-Tasking Skills
- Scheduling
- New Hire Orientation
- Verbal And Written Communication
- Business operations management
- Sales Goal Achievement
- Special Assignments
- In-Store Support
- Effective Customer Communication
- Customer Interaction
- Maintaining Clean Work Areas
- Stocking and Replenishing
Timeline
EDUCATOR
Westside Neighborhood School
01.2016 - 01.2019
Director
Galileo Learning/Independent Schools
01.2015 - Current
EDUCATOR
KIPP Empower Academy
01.2013 - 01.2016
EDUCATOR
St. Albert The Great Elementary School
01.2011 - 01.2013
MANAGER
WNBA Chicago Sky
01.2005 - 01.2007
MANAGER
Platform Learning, Inc
01.2004 - 01.2005
DIRECTOR
Boys & Girls Clubs Of America
01.1999 - 01.2011
Master of Business Administration -
University Of Phoenix
Bachelor of Arts - Psychology
Governors State University
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