Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rashaan Dent

Houston,US

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

7
7
years of professional experience

Work History

Gate Attendant

ASM Global
06.2025 - Current
  • Streamlined entry processes for quicker access, effectively managing guest volume during peak hours.
  • Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
  • Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
  • Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
  • Implemented effective communication strategies with both guests and team members, ensuring clarity in conveying important information.

Ticket Scanner

Houston Texans
08.2023 - 01.2024
  • Increased guest satisfaction by addressing concerns promptly and courteously during the ticket scanning process.
  • Collaborated with security personnel to ensure the safety of all attendees by detecting fraudulent tickets or unauthorized entry attempts.
  • Reduced wait times at entrance points by swiftly identifying errors in printed or digital tickets, facilitating quick resolution or redirection to appropriate staff members.
  • Maintained smooth entry flow by quickly resolving ticketing issues and discrepancies.

Vendor

NRG Stadium
03.2022 - 03.2023
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
  • Enhanced vendor reputation with timely delivery and accurate order fulfillment.

Receptionist

City Of Houston Parks And Recreation
06.2019 - 08.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.

Office Clerk

Sharpi Billing and Consulting
11.2018 - 05.2019
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Education

Associate of Arts - Multidisciplinary Arts

Houston Community College
Houston, TX
05-2026

Bachelor of Arts - Digital Communications And Media

University of Houston
Houston, TX

Skills

  • Strong work ethic
  • Security awareness
  • Emergency response readiness
  • Multi-tasker
  • Flexible Schedule
  • Customer Service

Accomplishments

  • Jack Yates Class of 1968 Scholarship (May 2021)
  • Bridge Program (HCC) (Aug 2021)
  • National Society of Leadership and Success (Feb 2022)
  • National Society of Collegiate Scholars (May 2022)
  • JROTC

Timeline

Gate Attendant

ASM Global
06.2025 - Current

Ticket Scanner

Houston Texans
08.2023 - 01.2024

Vendor

NRG Stadium
03.2022 - 03.2023

Receptionist

City Of Houston Parks And Recreation
06.2019 - 08.2020

Office Clerk

Sharpi Billing and Consulting
11.2018 - 05.2019

Associate of Arts - Multidisciplinary Arts

Houston Community College

Bachelor of Arts - Digital Communications And Media

University of Houston

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