Nune P Fernandez
HOUSTON,TX
Summary
Resourceful and innovative Instructional Systems Designer with over ten years of experience in e-learning and curriculum development in the aviation industry. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Flight Attendant
Continental/United Airlines
03.1989 - Current
- Responsible for insuring passenger safety and customer service onboard Continental/United Airlines aircraft
- Duties also include galley management, meal preparation and presentation, and various other operational duties as required
- Extensive international service background.
Instructional Systems Designer
United Airlines
05.2013 - 10.2023
- Responsible for developing online training curriculum for flight attendant continuing qualification training
- Areas of focus include aircraft, emergency equipment and procedures, first aid and basic life support, aviation security, standard operating procedures and crew resource management
- Position requires strong writing and presentation skills as well as comprehensive knowledge of Microsoft Office Power Point and Articulate 360 suite of software including Quizmaker, Presenter and Storyline
- Training programs primarily developed for a population of 27,000 United Airlines flight attendants
- However, special projects also include online training development for other departments including Customer Service and Human Resources
- Position requires strong project management skills in a collaborative environment.
Inflight Training Instructor
Continental/United Airlines
01.2000 - 10.2023
- Responsible for classroom instruction and evaluation of more than 27,000 United Airlines flight attendants as well as administering new hire flight attendant candidate training
- Duties include classroom facilitation, aircraft cabin equipment & service practical training, records administration, and strict adherence to timelines
- Skills required also include strong project management in a team environment.
Indoor Cycle Instructor
Stretch-Montrose
02.2017 - 03.2020
- Responsible for designing, executing, and coaching 4 indoor cycle classes per week.
Vehicle Distribution Supervisor
Budget Rent A Car
02.1988 - 03.1989
- Responsible for forecasting demand for rental cars and compiling rental and return statistics for nine locations
- Conducted performance evaluations for 30 direct reports, offering constructive feedback and opportunities for growth.
Customer Service Manager
Budget Rent A Car
01.1987 - 02.1988
- Responsible for supervising 12 Customer Service Representatives
- Duties also included preparing CSR performance reviews, monitoring sales performance and assisting with new-hire training.
Customer Service Representative
Budget Rent A Car
01.1986 - 12.1986
- Responsible for renting vehicles to clients
- Much emphasis placed on selling Budget's additional services.
Education
Bachelor of Business Administration - Transportation Management and Logistics
University of Hawaii - Manoa, College of Business Administration, School of Travel Industry Management
12.1988
High School Diploma -
The Kamehameha Schools - Kapalama Campus
Honolulu, HI06.1981
Skills
- Strong Work Ethic
- Public Speaking
- Company Policy Adherence
- Schedule Management
- Training and Coaching
- Reliability and Punctuality
- Strong Verbal Communication
- Strong Written Communication
- Safety Procedures
- Attention to Detail
- Passenger Assistance
- Flight Safety
- Customer Service
Certification
Spinning Certified Instructor, Mad Dogg Athletic, Inc., 2111 Narcissus Court, Venice, CA, 90291, Star Level 2 Instructor
References
Available upon request
Timeline
Indoor Cycle Instructor
Stretch-Montrose
02.2017 - 03.2020
Instructional Systems Designer
United Airlines
05.2013 - 10.2023
Inflight Training Instructor
Continental/United Airlines
01.2000 - 10.2023
Flight Attendant
Continental/United Airlines
03.1989 - Current
Vehicle Distribution Supervisor
Budget Rent A Car
02.1988 - 03.1989
Customer Service Manager
Budget Rent A Car
01.1987 - 02.1988
Customer Service Representative
Budget Rent A Car
01.1986 - 12.1986
Bachelor of Business Administration - Transportation Management and Logistics
University of Hawaii - Manoa, College of Business Administration, School of Travel Industry Management
High School Diploma -
The Kamehameha Schools - Kapalama Campus
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