Rashad Evans
Tallulah,Louisiana
Summary
Dynamic Shift Manager at Wendy's Restaurant with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in employee training and cash handling, I successfully implemented process improvements that boosted team performance and minimized waste. Committed to workplace safety and mentoring, I foster a collaborative environment that drives results.
Overview
8
8
years of professional experience
Work History
Shift Manager
Wendys Restaurant
Tallulah, LA
06.2018 - 04.2026
- Oversaw daily operations to guarantee exceptional service quality and adherence to food safety regulations.
- Trained team members on customer service protocols and operational procedures.
- Managed inventory levels and conducted stock checks to minimize waste.
- Implemented process improvements that enhanced efficiency during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored food preparation processes to uphold company quality standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
High School Diploma -
Ponchatoula High School
Ponchatoula, LA05-1996
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Mentoring and coaching
Timeline
Shift Manager
Wendys Restaurant
06.2018 - 04.2026
High School Diploma -
Ponchatoula High School