Rashad Harris
Stone Mountain,GA
Summary
Talented professional with extensive experience in the hospitality industry. Proven record of success in managing and leading large teams, streamlining operations, and increasing profitability. Seeking a great career opportunity in a diverse and challenging workplace. An adept communicator who excels at building a shared sense of purpose across teams and multiple departments with the ability to work collaboratively and inspire others to meet company goals and objectives. Also I'm proficient in problem-solving, effective communication and good customer service. Detail oriented, professional with a strong drive to lead and succeed within a company and progress positive producing results above organizational standards. Skilled in cost control, inventory management, and customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Talkin' Tacos
Buckhead, GA
09.2023 - 12.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Front of House Manager
Storico Fresco Restaurante Y Alimentari
Buckhead, GA
06.2022 - Current
- Demonstrated ability to effectively manage front of house staff, ensuring optimal customer service and satisfaction
- Utilized problem-solving skills to quickly resolve customer complaints or issues
- Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions
- Greeted guests, escort them to seats and present them with menus and wine lists
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Performed opening and closing procedures and side work duties according to station rotation assignment
- Scheduled and received deliveries and verified goods received against paperwork
- Enforced company policies regarding dress code, attendance, job duties., while maintaining a professional attitude at all times
- Established effective communication channels between kitchen staff, servers, and customers to ensure timely delivery of orders
- Managed staff scheduling, payroll processing, and other administrative duties related to personnel management
- Counted money and made bank deposits
- Developed strategies to enhance guest experience through efficient restaurant operations
- Provided excellent customer service by anticipating needs, responding promptly to requests and resolving any issues quickly
- Successfully managed time by balancing multiple tables simultaneously while ensuring timely service for each guest requests, and resolving any issues quickly
- Guided guests through menus while demonstrating thorough knowledge of food, beverages and ingredients
- Checked on guests to verify satisfaction with each course
- Demonstrated ability to work well under pressure in fast-paced environment
- Delivered food items from kitchen swiftly without compromising quality or temperature control
- Collaborated with chefs to create unique pairings between food items and select wines
- Trained staff on proper storage, pouring, and serving techniques for various types of wine
- Adhered strictly to company policies concerning storage temperatures for bottled wines
- Ordered wine
General Manager
Zaxbys / SJAC Food Group
Riverdale, GA
02.2020 - 06.2022
- Prepared staff work schedules and assigned specific duties
- Built and maintained relationships with vendors and suppliers
- Recruited team members to maintain adequate staffing levels
- Used customer feedback for improving operations and building brand loyalty
- Monitored store performance and identified opportunities for improvement
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Assessed team member performance through formal reviews leading to promotions or terminations as necessary
- Created policies, procedures and guidelines for staff members' daily operations
- Used computerized inventory system to plan and manage adequate inventory levels
- Provided clear direction and set priorities for accomplishing desired actions and results
- Manage COGs Counted money and made bank deposits
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Scheduled and received deliveries and verified goods received against paperwork
- Performed some food preparation and service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
- Circulated throughout restaurant facilities and kitchen areas to monitor and maintain food quality and service standards
- Maintained food and equipment inventories to support business demand
- Coordinated kitchen workflow to optimize supply usage and preparation time
- Provided orientation and on-boarding training to new associates
Front of House Manager
Flying Biscuit Cafe
Toco Hills, GA
03.2018 - 02.2020
- Identify and delegate responsibilities to FOH/BOH staff members to ensure daily objectives are met
- Managed operations of team of 60 with efficiency, integrity and knowledge while promoting the culture and values of Flying Biscuit Cafe'; Conduct daily staff and pre-shift meetings
- Schedule FOH service team Manage FOH inventory; place food and product orders
- Lead and work with BOH team; monitor each station, conduct temp checks, utilize waste sheets/par sheets
- Meeting or exceeding standards in food quality, safety, and cleanliness
- Consistently monitor product and labor costs to reach budget goals set forth by the company
- Follow policies and procedures, including those for cash handling and safety/security
- Solicit guest feedback and identify areas of improvement
- Train, and supervise front of house staff, making sure they meet customer service and sales objectives
Assistant Manager
Zaxbys / BEC Group
Tucker, GA
01.2016 - 03.2018
- Efficiently and effectively run store as of GM requirements
- Manage sales volumes of $50-70K average weekly volumes
- Supervise FOH & BOH staff of 45-50 members (Responsible for training of staff)
- Monitor employee performance and developed improvement plans; Address team concerns and provide direction whenever needed; Assess job applications; make hiring recommendations to bring in top candidates for key vacancies
- Manage all COG's areas; (Food Cost 35-36%, Labor Cost 16-17%.
- Below target)
- Responsible for P&L breakdown and analysis
- Develop loyal and highly satisfied customer base through proactive management of team customer service strategies; Lead LSM activities to drive weekly sales numbers
- Ensured that all business operations are done in accordance with company standards
- Conducted performance evaluation of team members and provide feedback for improvements
- Helped cultivate managers to maintain profit margins and implement business directives
Education
Diploma -
Stone Mountain High School
Stone Mountain, GA01.2019
Skills
- POS Systems
- Operations
- Service Prioritization
- Corporate Regulations
- Hospitality Management
- Restaurant Operation
- Coaching and Training
- Staff Supervision
- Staff Scheduling
- Teamwork and Collaboration
- Food Preparation and Safety
- Guest relations
Certification
ServSafe Food Handler
Awards
- Obama Recognition Award (2016)
- DeKalb County Board Scholar (2016-2018)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 25% Food Cost by completing inventory with accuracy and efficiency.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Supervised team of 50+ staff members.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
General Manager
Talkin' Tacos
09.2023 - 12.2024
Front of House Manager
Storico Fresco Restaurante Y Alimentari
06.2022 - Current
General Manager
Zaxbys / SJAC Food Group
02.2020 - 06.2022
Front of House Manager
Flying Biscuit Cafe
03.2018 - 02.2020
Assistant Manager
Zaxbys / BEC Group
01.2016 - 03.2018
Diploma -
Stone Mountain High School