Rashad Lockhart
Atlanta,GA
Summary
Interested in working in a highly organized environment. As an inquisitive graduate in computer science, with a strong technical and sales background and excellent client service record. I'm looking to become team member with an amazing company showing adept at covering complex technical concepts and processes to clients and non- technical staff in a clear and comprehensible manner. As well as multitask effectively and bring numerous simultaneous installation and repair projects to completion with accuracy and in a timely manner.
Overview
6
6
years of professional experience
Work History
Comcast Virtual Customer Service Representative
Comcast
03.2023 - 04.2024
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Enhanced customer satisfaction by addressing and resolving complex inquiries in such timely manner.
- Managed sensitive information discreetly while adhering strictly to data protection protocols.
- Conducted thorough research on customer inquiries, providing comprehensive answers that addressed all aspects of all issues at hand.
- Handled escalated issues skillfully, de-escalating situations and finding resolutions that satisfied both customer and company.
Apple Care Advisor
Apple
01.2018 - 01.2023
- Held effective monthly employee meetings to develop better workplace strategies, take feedback, and provide updated training
- Strong troubleshooting knowledge for common software errors in Microsoft Windows and Apple macOS
- Have extensive experience with planning and being technical lead for minor and mid-range software installations and upgrades
- Devise innovative strategies and initiatives to build and maintain long-term digital connections with consumers.
- Managed high-stress situations calmly, maintaining professionalism while resolving urgent customer concerns.
AT&T Sales Representative
AT&T
02.2019 - 03.2022
- Utilizing skills to ensure targeted sales goals we're exceeded by 13% or higher each month
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Negotiated contracts with clients and developed relationships with key personnel.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Associate of Science -
Fort Valley State University
Fort Valley, GA06.2022
Skills
- Project management
- MIcrosoft word & excel
- Operating systems software
- Database management
- Self-Motivated
- Interpersonal communication
- Reading Comprehension
- Troubleshooting Techniques
Timeline
Comcast Virtual Customer Service Representative
Comcast
03.2023 - 04.2024
AT&T Sales Representative
AT&T
02.2019 - 03.2022
Apple Care Advisor
Apple
01.2018 - 01.2023
Associate of Science -
Fort Valley State University
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