Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rashad Williams

Lagrange

Summary

Skilled Delivery Driver focused on optimizing logistics and enhancing customer satisfaction. Utilizes effective communication and attention to detail to resolve issues and improve service delivery. Experienced in managing delivery operations to ensure prompt and efficient service.

Overview

7
7
years of professional experience

Work History

Delivery Driver

Blue Cardinal
Alpharetta
04.2024 - 05.2025
  • Delivered packages efficiently to residential and commercial locations.
  • Maintained accurate delivery and vehicle inspection records to ensure compliance and reliability.
  • Communicated effectively with customers regarding delivery timelines and issues.
  • Operated delivery vehicle safely, adhering to traffic laws and company policies.
  • Managed route planning to enhance delivery schedules and maximize fuel efficiency.
  • Assisted in training new drivers on delivery protocols and safety practices.
  • Resolved customer inquiries and complaints to ensure satisfaction during delivery interactions.

Customer Support Specialist

At-Home Decor Superstore
Snellville
08.2022 - 03.2024
  • Resolved product inquiries and troubleshooting issues to enhance customer experience.
  • Managed customer orders and ensured timely processing and delivery.
  • Recorded customer interactions in support ticketing system to ensure accurate follow-up.
  • Collaborated with team members to enhance customer service protocols.
  • Educated customers on product features and usage for better satisfaction.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Engaged in training sessions to deepen product knowledge and improve customer support.

Customer Service Supervisor

Publix
Snellville
01.2018 - 08.2020
  • Supervised customer service team, improving service quality and operational efficiency.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Trained staff on company policies and best practices for customer interactions, fostering a knowledgeable team.
  • Monitored daily operations, ensuring compliance with store standards and enhancing overall service delivery.
  • Collaborated with management to implement new service initiatives and improvements.

Education

Bachelor of Science - Media Entrepreneurship

Georgia State University
Atlanta, GA
07-2025

Skills

  • Valid driver's license
  • GPS navigation and operation
  • Vehicle maintenance and inspection
  • Map reading
  • Customer service and support
  • Problem resolution
  • Time management
  • Stocking and inventory management
  • Team collaboration
  • Verbal communication
  • Communication skills
  • Attention to detail
  • Cash management

Timeline

Delivery Driver

Blue Cardinal
04.2024 - 05.2025

Customer Support Specialist

At-Home Decor Superstore
08.2022 - 03.2024

Customer Service Supervisor

Publix
01.2018 - 08.2020

Bachelor of Science - Media Entrepreneurship

Georgia State University
Rashad Williams