Rashad SCott

Cases filed by inbound reps, that pertains to further investigating billing issues, or lost devices.

• Collaborated with IT team members to identify trends in reported issues, leading to proactive solutions for recurring problems.
• Helped streamline repair processes and update procedures for support action consistency.
• Assisted with updating technical support best practices for use by team.
• Developed and implemented preventive maintenance procedures.
• Generated reports to track performance and analyze trends.

• Streamlined communication between departments for more efficient incident response times.
• Improved incident response capabilities with the development and implementation of a comprehensive Incident Response Plan.
• Responded proactively and positively to rapid change.

• Spoke with senior citizen groups to expand community engagement and program outreach.
• Facilitated communication between clients and other service providers.
• Developed and implemented programs to engage and empower underserved populations.
• Monitored and evaluated impact of social services on community.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.

• Streamlined communication channels between internal departments, enabling swift action to be taken in response to potential fraud risks.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
• Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.

• Helped meet changing demands by recommending improvements to business systems or procedures.
• Facilitated successful completion of projects from concept to launch.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Evaluated customer needs and feedback to drive product and service improvements.
• Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.