Rashae Jackson
Cypress,CA
Summary
Dynamic Unit Clerk with extensive experience at Telecare Corporation, excelling in HIPAA compliance and patient scheduling. Proven ability to enhance patient satisfaction through efficient medical records management and effective communication. Recognized for training new hires and contributing to policy improvements, demonstrating strong teamwork and documentation skills in a fast-paced healthcare environment.
Overview
10
10
years of professional experience
Work History
Unit Clerk
Telecare Corporation
Long Beach, CA
04.2015 - Current
- Responded to unit calls to ensure seamless communication among healthcare staff.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Enhanced patient satisfaction by efficiently managing medical records and maintaining strict confidentiality standards.
- Aided in the training of new hires by sharing knowledge and best practices acquired from years of experience.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Certificate - Nursing
Casa Loma College
Van Nuys, CA06.2014
Skills
- HIPAA compliance
- Preparing charts
- Documentation skills
- Chart updating
- Multi-line phone system
- Medical records maintenance
- Medical terminology
- Patient scheduling
- Discharge support
- Retrieving medical records
- Supply requisition
- Scheduling labs
- Phone reception
- Medical forms
- Faxing orders
- Scheduling tests and procedures
- Appointment scheduling
- Appointment setting
- BLS certified
- Documentation and recordkeeping
Timeline
Unit Clerk
Telecare Corporation
04.2015 - Current
Certificate - Nursing
Casa Loma College