Rashae Standifer
Snellville,GA
Summary
Business Major who’s Passionate about Customer Account Specialist role with9 years of experience in customer service, account management, property/project management, recruitment, and sales. Proven success in resolving customer issues, managing accounts, upgrading services, and business development. Skilled in business administration, customer communication, sales lead generation, and credit analysis, eager to leverage these skills to enhance customer experiences and drive sales.
Overview
11
11
years of professional experience
Work History
Certified A&R/ Global Talent Scout
Wealth Nation
Atlanta, GA
07.2024 - Current
- Utilize Social Media to discover talent
- Weekly meetings with C-level staff members
- Contact talent recruits, schedule interviews, send emails, and contracts
- Analysis of Weekly action reports
- Commission based
CFO/ Construction Property Manager
Wall Of Rock Llc
Snellville, GA
07.2022 - 07.2024
- Manage new lead generation
- Contact leads, sending emails, proposals and invoices
- Securing Contracts with partnered company for Turnovers, paint jobs, drywall, and remodeling
- Recruit contractors, screen and interview candidates
- Bookkeeping, marketing/branding, project management, and more, multi role position
Project Coordinator
College Publications
Suwanee, GA
11.2023 - 05.2024
- Manage new lead generation
- Utilize Salesforce and managing accounts
- Contact leads, sending emails, proposals and invoices
- Reaching out to C-level staff and purse strings of companies with over1M revenue to close deals and getting past gatekeepers for direct contact to whomever is in charge
Account Manager
Capital One
Duluth, GA
12.2022 - 01.2024
- Manages customer inquiries through various communication channels, ensuring prompt and accurate responses
- Undertakes comprehensive research to address and resolve customer issues effectively
- Facilitates the enhancement of customer experience by promoting suitable upgrades of products or services
Booking Agent - Independent Contractor
Polaris Music Group
Atlanta, GA
09.2021 - 09.2022
- Manages daily quotas, emails, and tasks, ensuring comprehensive task completion and timely communication
- Liaises with talent buyers to advocate for client needs and interests, fostering strategic industry relationships
- Coordinates event schedules, tech riders, and additional requirements, while overseeing show and event bookings to optimize client exposure
Apple Technical Support
Kelly Services
Snellville, GA
11.2019 - 05.2021
- Provided technical assistance through phone and chat, successfully resolving customer issues in a timely manner
- Utilized expert knowledge of Apple products to guide customers through troubleshooting processes, significantly enhancing customer satisfaction
Vacation Specialist Recruiter
Bluegreen Vacations
03.2019 - 05.2019
- Successfully identified and recruited high-caliber candidates, consistently achieving top performer status
- Effectively marketed and sold travel packages and timeshares, demonstrating strong sales and communication skills
Business Development Representative
MALCOLM CUNNINGHAM HYUNDAI
Lilburn, GA
09.2018 - 03.2019
- Delivered exemplary customer service, driving sales growth through strategic client engagement and satisfaction initiatives
- Managed internet-based sales leads effectively, qualifying potential customers and scheduling appointments or follow-ups, concurrently maintaining comprehensive customer databases to support sales staff in their efforts to boost sales
Credit Analyst
Credit Help
Duluth, GA
06.2018 - 08.2018
- Analyzed credit scores and implemented strategies for repair, while also providing comprehensive education to clients on maintaining positive credit standing
- Actively supported clients in reaching their personal financial objectives through personalized guidance and goal setting
Service BDC Manager
Stone Mountain Toyota
Lilburn, GA
09.2017 - 05.2018
- Promoted to the role of Service BDC Manager after demonstrating proficiency in numerous service department areas, indicating a broad skill set and adaptability
- Successfully conducted recruitment processes, showcasing strong judgment and decision-making skills in staffing
Personal Assistant/ Sales Associate
Hair Envy Salon
Snellville, GA
01.2017 - 07.2017
- Successfully facilitated customer interactions by assisting in product selection, emphasizing on haircare items, jewelry, and apparel
- Ensured seamless sales procedures and transactions, contributing to an enhanced customer buying experience
Call Center Agent
Medieval Times Dinner & Tournament
Lawrenceville, GA
08.2015 - 12.2016
- Demonstrated excellent customer service skills by efficiently handling and resolving customer complaints, ensuring customer satisfaction and loyalty
- Successfully managed inbound calls: booked reservations, addressed inquiries, and directed calls to appropriate resources, coupled with meticulous documentation of all call information for quality assurance
Cashier
Arby's
Snellville, GA
10.2013 - 06.2015
- Managed diverse responsibilities, including facilitating customer transactions, operating the drive-thru service, and maintaining food preparation areas
- Executed routine maintenance tasks, ensuring a clean and efficient work environment, while maintaining compliance with health and safety regulations
Retail Associate
Dollar Bonanza
Snellville, GA
02.2014 - 08.2014
- Managed multiple operational sectors within the retail environment, demonstrating adaptability and efficiency
- Facilitated customer service in both food service and retail roles, ensuring a comprehensive service experience
Education
Associate in Science (AS) - Business
Colorado Technical University-Online
11.2020
Associate in Science (AS) - Business Marketing
Gwinnett College-Lilburn
Lilburn, GA01.2019
High school or equivalent -
Shiloh High School
Snellville, GA01.2015
Associate of Applied Science - Business Administration
Georgia Gwinnett College
Lawrenceville, GASkills
- Microsoft Office (5 Years)
- Automotive Service
- Word
- Powerpoint
- Marketing
- Training
- Sales
- Microsoft Excel
- Communications
- Retail Sales
- Technical Support
- Live Chat
- Help Desk
- Databases
- IOS
- Recruitment strategies
- Social media proficiency
- Interviewing techniques
- Positive and professional
- Administrative duties
- Business correspondence
- Administrative support
- Calm demeanor
- Attention to detail
- Basic accounting
- Document preparation
- Email correspondence
- Office administration
- Branding support
- Content coordination
- Social media and promotions
- Public relations
- Email marketing
- Facebook, instagram, linkedin
- Digital media
- Networking and relationship building
Timeline
Certified A&R/ Global Talent Scout
Wealth Nation
07.2024 - Current
Project Coordinator
College Publications
11.2023 - 05.2024
Account Manager
Capital One
12.2022 - 01.2024
CFO/ Construction Property Manager
Wall Of Rock Llc
07.2022 - 07.2024
Booking Agent - Independent Contractor
Polaris Music Group
09.2021 - 09.2022
Apple Technical Support
Kelly Services
11.2019 - 05.2021
Vacation Specialist Recruiter
Bluegreen Vacations
03.2019 - 05.2019
Business Development Representative
MALCOLM CUNNINGHAM HYUNDAI
09.2018 - 03.2019
Credit Analyst
Credit Help
06.2018 - 08.2018
Service BDC Manager
Stone Mountain Toyota
09.2017 - 05.2018
Personal Assistant/ Sales Associate
Hair Envy Salon
01.2017 - 07.2017
Call Center Agent
Medieval Times Dinner & Tournament
08.2015 - 12.2016
Retail Associate
Dollar Bonanza
02.2014 - 08.2014
Cashier
Arby's
10.2013 - 06.2015
Associate in Science (AS) - Business
Colorado Technical University-Online
Associate in Science (AS) - Business Marketing
Gwinnett College-Lilburn
High school or equivalent -
Shiloh High School
Associate of Applied Science - Business Administration
Georgia Gwinnett College