RASHAN DANIELS

Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.

• Buccee's, Maintenance Team Lead, 2022, Present, Equipment inspection and repair, Training store personnel, Preparing weekly layout, Prepare presentations and lead meetings
• Suncom/Cricket Wireless, Store Manager, 2018, 2022, Responsible for overall sales and operational standards of my location, Hire, train, supervise and guide store personnel for success, Resolve or escalate appropriately and billing or service issues.
• Racetrac Petroleum, Store Shift Manager, 2017, 2018, Train, coach, oversee and develop store team members, Greet and interact with guests while managing store operations, Receive and maintain inventory
• Cornerstone Staffing/WageWorks, Account Consultant, Irving, TX, 2016, 2016, Assist Clients with updates and corrections to Cobra rates, Update new insurance carriers and remove plans that are no longer in use
• Randstad/State Farm, ISC Tech Support, Irving, TX, 2012, 2016, Assist State farm Agents and associates with various software issues including but not limited to: Quicken Adobe, MS Office, MS Lync, and MS Outlook, Corrected program malfunctions in multiple programs for State Farm Agents and associates throughout the United States
• Volt/Microsoft, Unidentified Access Specialist, Irving, TX, 2012, 2012, Request information concerning client's Xbox to gain access to the Xbox system, Researched and investigated the client's dossier in order to locate any potential hackers., Located and removed potential hacker on client's account. This made sure that the threat was removed from the Xbox system and unable to regain access., Refunded any funds or credits the hacker may have consumed to not only appease the customer but also increase the confidence in the product.
• Volt/Apple, Team Manager/New Hire Trainer, San Antonio, TX, 2007, 2012, Certified Apple Trainer, Managed a 32 member team providing coaching, monitoring, support, and training. The result was an increase in performance in all metrics., Administered continuing education courses for current employees. As Apple came out with new products I trained the staff on how to use and repair these products., Monitored attendance and submitted payroll to ensure correct payment for all employees., Managed disciplinary issues, coached and issued verbal and written warnings that sometimes lead to the employee being removed from the company., Created training material for new hires and current employees.
• US Army, Sergeant, Fort Carson, CO, 1998, 2005, Decontaminate persons and vehicles., Graduated advanced individual training with honors, Trained soldiers in chemical warfare. As a result soldiers were able to put on their protective gear faster increasing their chances of surviving a chemical attack., Repaired guidance systems, lasers, and optics for M1A1 and M1A2 Abrams, Bradley, Howitzer, and the Striker., Also trained in chemical operations.