Summary
Overview
Work History
Education
Skills
Timeline
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Rashard Horace

Houston,TX

Summary

Accomplished Manager with a proven track record at Halliburton, enhancing customer satisfaction by over 20%. Expert in logistics coordination and team building, I excel in fostering strong working relationships and optimizing operational efficiency. My leadership is defined by a commitment to continuous improvement and a deep understanding of transportation industry nuances.

Overview

14
14
years of professional experience

Work History

Driver Supervisor

Halliburton
07.2020 - 10.2024
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
  • Developed clear expectations for driver performance, ensuring consistent quality across the team.
  • Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.
  • Reduced accident rates by strictly enforcing safety protocols and conducting thorough vehicle inspections.

Assistant Manager

Amazon
05.2018 - 10.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Manager

Nike Factory Store
10.2010 - 12.2017
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Bachelor Degree - General Studies

UNLV
Las Vegas, NV
05.2011

Skills

  • Vehicle maintenance knowledge
  • Fuel Efficiency Optimization
  • Strong leadership abilities
  • Advanced Driving Techniques
  • Defensive Driving Techniques
  • Team building expertise
  • Logistics Coordination Experience
  • Driver Training Experience

Timeline

Driver Supervisor

Halliburton
07.2020 - 10.2024

Assistant Manager

Amazon
05.2018 - 10.2020

Manager

Nike Factory Store
10.2010 - 12.2017

Bachelor Degree - General Studies

UNLV

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Rashard Horace