Rashaundra Murphy
Sandy Springs,GA
Summary
Dynamic and results-oriented professional with a proven track record excelling in customer service and support. Expert in effective communication and Adobe Acrobat, I significantly enhance client satisfaction and operational efficiency. Skilled in managing high-volume inquiries with a keen focus on resolving customer concerns, leading to a notable improvement in client retention and service quality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Program Coordinator (WFH)
Cencora
Conshohocken, US
09.2024 - Current
- Billing and coding support
- Provided support for processing, monitoring, and submitting claims.
- Ensured timely processing of authorizations.
- Coordination of benefits
- Advanced alternate coverage research
- Appeals/Denials
- Determination for support programs (Copay, PAP, Medicaid, etc.)
- Other follow-up activities (missing info, prior authorization, etc.)
- Intakes and reports adverse events as directed
- Engages with manufacturer representatives around items like payer profiles, reimbursement trends, issues with specific offices etc
- Responsible for coordination of services with field reimbursement teams and sales representatives
- Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints accordingly
- Independently analyzes, reports, resolves, and communicates any reimbursement trends/delays (e.g., billing denials, claim denials, pricing errors, payments, etc.)
Customer Service Support Agent(WFH)
PlayON! Sports
Atlanta, US
09.2023 - Current
- Communicate with current and potential clients via online chat, or social media
- Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines
- Maintain a courteous and calm manner at all times to de-escalate stressful situations
- Document personal information to create, update, or adjust customer accounts
- Prepare related information for purposes of auditing and reporting
- Provide and respond to feedback about any aspect of the job or its duties
- Suggest products and services to clients based on their requests and needs
Medical Front Desk
EYE CONSULTANTS OF ATLANTA
Atlanta, US
04.2024 - 08.2024
- Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members
- Scan appropriate documents into EMA
- Verify insurance benefits and eligibility
- Collect outstanding balances, deductibles, copays due at the time of check-in
- Ability to multitask
- Schedule patient's follow-up appointment
- Answer multi-line phones and handle the patient's needs or directly to the appropriate party
- Call patients to remind them of upcoming appointments
- Schedule new, follow-up appointments and adjust existing appointments
- Respond to voicemails, in a timely manner
- Maintain schedule templates for multiple doctors
Leasing Consultant
Meridian Management Group
Atlanta, US
09.2023 - 03.2024
- Interacts directly with prospective resident and current residents to achieve maximum occupancy
- Acts as company representative by conveying the benefits of the community
- Responsible for leasing process from application to residency
Education
Bachelor of Business Administation - Customer Service Experience
Austin Peay State University
Clarksville, TN, US05.2007
Skills
- Effective Communication
- Front Office Operations
- Adobe Acrobat Proficiency
- Client Support
- Effective Time Allocation
- Data Entry Proficiency
- Multi-Line Phone Operation
- HIPAA Compliance Knowledge
- Review of Documentation
- Proficient Project Organization
- EClinicalWorks Proficiency
- Entrata Proficiency
- Team Management
- Proficient in Zendesk
- Slack Proficiency
- Proficient Cash Handling
- Proficient Leadership
- Medical Records Management
- Database Management
- Real-Time Chat Support
- Healthcare Terminology
- Athena health Proficiency
- Electronic Medical Records Management
- Technical Proficiency
- Proficient in Microsoft Office
- Insurance Eligibility Verification
- Insurance Claims Processing
- Patient Appointment Coordination
- Efficient Data Entry
- Administrative Medical Support
- Sales Proficiency
- ModMed Proficiency
- Phreesia Proficiency
- Salesforce Proficiency
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Program Coordinator (WFH)
Cencora
09.2024 - Current
Medical Front Desk
EYE CONSULTANTS OF ATLANTA
04.2024 - 08.2024
Customer Service Support Agent(WFH)
PlayON! Sports
09.2023 - Current
Leasing Consultant
Meridian Management Group
09.2023 - 03.2024
Bachelor of Business Administation - Customer Service Experience
Austin Peay State University