Rashaunna Patterson
Gahanna ,OH
Summary
An experienced Case Manager with 10 + years of experience providing excellent client client experiences by focusing on needs and preferences of each client. Proven ability to identify needs of individual clients and coordinate responses based on leadership advice, quality assurance and service standards. Collaborated with sales, management and quality assurance team to insure timely processing of cases.
Overview
8
8
years of professional experience
Work History
Case Manager
Innosource/ Nationwide Insurance
05.2023 - Current
- Provided support and coordination to process life new business insurance applications.
- Identified needs of agents and coordinated responses based on industry standards and management team.
- Worked with leadership, quality assurance team, and sales to process applications in an accurate and timely manor.
- Used multiple databases to collect and gather information such as health and driving records.
- Worked to stay in 24 hour service level agreement standards.
- Provided weekly case follow ups to agents.
Case Manager
SUN Behavioral Health
11.2019 - 04.2023
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Collaborated with external agencies to meet educational and transitional needs of mental health patients.
- Evaluated treatment plans against individual goals and healthcare standards.
Ophthalmic Surgical Technician
OSU Physicians
03.2016 - 04.2019
- Sterile instrument processing.
- Transported patients to and from surgeries to promote timely operating room turnover.
- Assisted surgeons in cataract, anterior segment and retinal procedures
- Monitored patient vital signs to alert surgeons to any changes.
- Positioned patients and set up drapes to create comfortable surgical environment for patients.
- Reduced infection risks and protected patients by maintaining sterile fields during procedures.
- Enhanced surgical efficiency through expert handling and passing of instruments to the surgeon in a timely manner.
Education
Bachelor of Science - Surgical Technology
Fortis College
Westerville, United States05.2013
Skills
- Case Needs Assessment
- SLA Standards
- Case Notes
- MS Office
- Records Management
- Microsoft Teams
- Power Point
Timeline
Case Manager
Innosource/ Nationwide Insurance
05.2023 - Current
Case Manager
SUN Behavioral Health
11.2019 - 04.2023
Ophthalmic Surgical Technician
OSU Physicians
03.2016 - 04.2019
Bachelor of Science - Surgical Technology
Fortis College
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