Rashaw Frederick
North Las Vegas,NV
Summary
Experienced professional with 7 years of diverse experience in insurance, banking, and call center settings. Recognized for meticulous attention to detail, adeptness at thriving in high-pressure situations, meeting deadlines consistently, and elevating customer satisfaction metrics.
ExperiencInsurance Sales Representative offering an assertive personality and proactive approach. History of driving growth and cultivating strong customer relationships. Currently licensed and ready to leverage skills and experience to take on a challenging new role.
Overview
7
7
years of professional experience
Work History
Insurance Sales Representative
Insurance Sales Representative
Las Vegas, NV
04.2025 - Current
- Secured P&C insurance licenses in Nevada, Arizona, and Utah to expand service offerings.
- Acquired Life & Health licenses in Nevada, Arizona, and Utah to enhance client service capabilities.
Customer Service Representative
PSI
Las Vegas, NV
07.2024 - 04.2025
- Delivered customer service for troubleshooting issues to resolve inquiries efficiently
- Supplied accurate information and policies for various exams to ensure compliance
- Coordinated exam schedules across multiple industries to optimize resource allocation
Customer Service Representative
Dollar Loan Center
Las Vegas, NV
02.2023 - 04.2024
- Resolved customer complaints promptly and positively over the phone, contributing to high-resolution rate.
- Process multiple loans daily with meticulous attention to detail, ensuring adherence to company standards.
- Collaborated with team members to optimize loan application processes, reducing processing time and enhancing efficiency.
Billing Specialist
Liberty Choice
Las Vegas, NV
08.2022 - 02.2023
- Conducted comprehensive client assessments through scheduled meetings, identifying needs, risks, goals, and financial situations to recommend appropriate coverage solutions.
- Delivered professional customer service, onboarding new clients and strengthening relationships with existing clients to enhance retention.
- Resolved consumer complaints positively and efficiently, contributing to high customer satisfaction and loyalty.
Call Center Representative
Lead Driver
Las Vegas, NV
11.2021 - 06.2022
- Resolved consumer complaints with a positive and empathetic approach, fostering customer relations and ensuring satisfaction.
- Consistently met daily quotas for calls made and accounts touched, optimizing productivity and contributing to team goals.
- Conducted daily outreach calls to inform individuals about debt collections, upholding professionalism and company guidelines to enhance awareness.
Inside Sales Representative
Inc Authority
Las Vegas, NV
02.2021 - 07.2021
- Initiated daily contact with warm leads to facilitate business formation, using persuasive sales techniques to enhance service selection.
- Built connections with potential clients, identifying needs and tailoring solutions for their business formation requirements.
- Communicated benefits of business formation with our company, contributing to improved conversion rates.
Life Insurance Specialist
American Family Life Insurance
Las Vegas, NV
11.2020 - 01.2021
- Conducted life insurance quotes for potential customers, tailoring solutions to individual needs and driving policy sales.
- Assisted clients in converting policies by providing detailed information and guidance throughout the process.
- Initiated daily calls to prospective leads, scheduling insurance appointments and enhancing client engagement.
Personal Financial Assistant
Canyon State Credit Union
Payson, AZ
04.2019 - 10.2020
- Processed loan, credit card, and line of credit applications accurately and expediently, facilitating timely access to credit for clients.
- Oversaw account openings and closures, ensuring compliance with banking regulations and delivering exceptional customer service.
- Executed transactions for personal and business accounts, including account changes and maintenance tasks, ensuring seamless banking operations.
Education
High School Diploma -
Endless Mountains Christian Academy
Tunkhannock, PASkills
- Computer Proficiency
- Effective Communication
- Adaptability
- Compliance Knowledge
- Customer Relationship Development
- Time management
- Consultative sales techniques
- Cold calling
- Strong negotiation
- Lead prospecting
Timeline
Insurance Sales Representative
Insurance Sales Representative
04.2025 - Current
Customer Service Representative
PSI
07.2024 - 04.2025
Customer Service Representative
Dollar Loan Center
02.2023 - 04.2024
Billing Specialist
Liberty Choice
08.2022 - 02.2023
Call Center Representative
Lead Driver
11.2021 - 06.2022
Inside Sales Representative
Inc Authority
02.2021 - 07.2021
Life Insurance Specialist
American Family Life Insurance
11.2020 - 01.2021
Personal Financial Assistant
Canyon State Credit Union
04.2019 - 10.2020
High School Diploma -
Endless Mountains Christian Academy