Rashawn Baynard
Buffalo,NY
Summary
Experienced Specialist bringing years of success in collections , customer service and health care experience. Eager to take on new roles with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
12
12
years of professional experience
Work History
Certified Nursing Assistant
Harris Hill Nursing Facility
Williamsville, NY
06.2022 - 03.2023
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Maintained best-in-class standards for individualized care in 20-bed unit by continuously checking in with patients and families and quickly providing care.
- Answered call lights and supported patient comfort and safety by adjusting beds and equipment.
Certified Nursing Assistant/TNA
Greenfields Rehabilitation Center
Lancaster, NY
12.2021 - 04.2022
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Maintained best-in-class standards for individualized care in 20 -bed unit by continuously checking in with patients and families and quickly providing care
Collections Specialist
North Star
Buffalo, NY
10.2017 - 03.2020
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Negotiated to collect balance in full.
- Handled 125+ outbound and inbound calls daily with goal of collecting owed debt
- Counseled debtors on payment options and arranged installment agreements
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
Customer Service Representative
Univera Healthcare
Buffalo, NY
09.2016 - 09.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Handled over 150-200 calls per shift, retrieving customer data, presenting relevant information and helping assist with customers delinquent debt
Teaching Assistant
Autism Services Inc
Buffalo , NY
12.2015 - 06.2016
- Participated in lesson planning and curriculum implementation to promote quicker rollout and delivery.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Completed daily reports, meal count sheets and attendance logs.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
- Taught a class of 10 autistic individuals in a classroom setting.
Collections Specialist
Everest Receivable Services
Buffalo, NY
12.2010 - 11.2015
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors
- Worked in call center environment handling manual and automatically dialed outbound calls
- Achieved performance goals on consistent basis
- Negotiated to collect balance in full
- Handled 150-250 outbound and inbound calls daily with goal of collecting owed debt
Certified Nursing Assistant
Sister's Of Charity Hospital
Buffalo , NY
02.2023 - Current
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Supported needs of 20+ residents under long-term care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Some College (No Degree) - Computer Programming
Bryant And Stratton College
Getzville, NYHigh School Diploma -
KENSINGTON HIGH SCHOOL
BUFFALO, NY06.1996
Skills
- Attention to Detail
- Upbeat and Positive Personality
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Debt Repayment Negotiation
- Credit and Collections
- FDCPA Compliance
- Skip Tracing
- Microsoft Office
- HIPAA Compliance
- Electronic Recordkeeping
- Caregiver Relations
Additional Information
References:
Meri Gates 716-316-2628 Armon Badger 716-903-8586 Lecandace Durham 716-471-0453
Timeline
Certified Nursing Assistant
Sister's Of Charity Hospital
02.2023 - Current
Certified Nursing Assistant
Harris Hill Nursing Facility
06.2022 - 03.2023
Certified Nursing Assistant/TNA
Greenfields Rehabilitation Center
12.2021 - 04.2022
Collections Specialist
North Star
10.2017 - 03.2020
Customer Service Representative
Univera Healthcare
09.2016 - 09.2017
Teaching Assistant
Autism Services Inc
12.2015 - 06.2016
Collections Specialist
Everest Receivable Services
12.2010 - 11.2015
Some College (No Degree) - Computer Programming
Bryant And Stratton College
High School Diploma -
KENSINGTON HIGH SCHOOL
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