Rashawn Farmer-Shaw
Factory Worker/ Box Truck Driver/building Engineer
Rochester,IN
Summary
Dynamic Driver Manager with a proven track record at Bob Fletcher, enhancing delivery accuracy and customer satisfaction through effective training and fleet management. Skilled in conflict resolution and safety procedures, I foster team growth and optimize performance, driving significant improvements in operational efficiency and compliance with industry standards.
Overview
7
7
years of professional experience
Work History
Driver Manager
Bob Fletcher
02.2021 - 03.2025
- Coordinated daily driver schedules to optimize route efficiency and minimize downtime.
- Assisted in training new drivers on safety protocols and operational procedures.
- Monitored compliance with transportation regulations and safety standards.
- Implemented process improvements to enhance delivery accuracy and customer satisfaction.
- Analyzed driver performance metrics to identify areas for improvement and increase productivity.
- Led regular team meetings to discuss challenges, share feedback, and promote best practices.
- Collaborated with dispatch team to ensure seamless communication and efficient logistics operations.
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
Quality Assurance Manager/Driver
Fanon Zubar
06.2018 - 09.2020
- Led quality assurance initiatives, enhancing product reliability and compliance with industry standards.
- Developed and implemented testing protocols, ensuring thorough evaluation of products before market release.
- Mentored QA team members, fostering skill development and promoting adherence to best practices.
- Analyzed defect trends, driving root cause investigations and corrective actions to improve quality metrics.
- Collaborated with cross-functional teams to integrate quality standards into production processes effectively.
- Conducted regular audits of quality control systems, identifying areas for improvement and optimizing workflows.
- Established training programs on quality standards and procedures, enhancing team performance and accountability.
- Mentored junior staff members in best practices for quality management, contributing to overall team growth and development.
Education
High School Diploma -
Philadelphia Regional High School
11 Market Street 06.2001
Skills
Customer service
Strong leadership qualities
Empathy and patience
Active listening
Fleet management expertise
Safety procedures
Vehicle maintenance
Driver scheduling
Conflict resolution techniques
Training program development
Timeline
Driver Manager
Bob Fletcher
02.2021 - 03.2025
Quality Assurance Manager/Driver
Fanon Zubar
06.2018 - 09.2020
High School Diploma -
Philadelphia Regional High School