Rashawn Robinson
Los Angeles,CA
Summary
Dedicated Operations Support Specialist with over ten years of extensive experience in high-end retail, customer service, security operations, and hospitality. Expertise in operational management, human resources, and client relations, consistently driving improvements in safety, efficiency, and customer satisfaction. Proven ability to thrive independently and collaboratively, contributing to organizational success while maintaining exceptional service standards. Committed to fostering a positive environment that enhances overall operational effectiveness and client engagement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operation Support Specialist
Neiman Marcus
Beverly Hills, CA
04.2022 - Current
- Manage inventory and customer service operations to support sales and client satisfaction.
- Supervise inventory management, resolving data discrepancies to support sales goals.
- Provide exceptional service to high-end clients, resolving queries promptly.
- Implement customer engagement strategies to enhance client satisfaction and retention.
Security Operations Manager
Allied Universal/Netflix Corp.
Los Angeles, CA
01.2010 - 01.2021
- Led security teams ensuring safety and service quality for prominent clients.
- Supervised site personnel, maintaining high service standards.
- Acted as liaison between clients and security teams, ensuring clear communication.
- Trained staff, managed security equipment, and enforced emergency protocols.
Front Desk Concierge Manager
NFC Amenity Management
Los Angeles, CA
11.2003 - 10.2009
- Managed guest services, appointments, and staff training to ensure operational efficiency.
- Greeted guests and managed inquiries professionally.
- Provided staff training on vendor and contractor processes.
- Maintained access control and delivered top-tier customer service.
Sales Support/Loss Prevention
Giorgio Armani
Beverly Hills, CA
09.2003 - 12.2008
- Supported sales operations and client loyalty initiatives in a luxury retail environment.
- Built and supported a loyal client base, identifying new business opportunities.
- Managed POS systems and customer databases for efficient transactions.
- Guided customers on fashion choices, exceeding sales goals.
Education
Associate of Science - Performing Arts
Van Mar Academy
Business Management
Pasadena City College
Computer Science
JISAN Research Institute
Skills
- Proficient in Microsoft Office Suite
- Inventory management
- Certified in CPR and first aid
- Data analysis proficiency
- CRM expertise
- Security equipment oversight
- Administrative support
- Data entry proficiency
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Certified Nursing Assistant (CNA)
- Certification, Bloom
Languages
Spanish
Professional Working
English
Native or Bilingual
French
Professional Working
Timeline
Operation Support Specialist
Neiman Marcus
04.2022 - Current
Security Operations Manager
Allied Universal/Netflix Corp.
01.2010 - 01.2021
Front Desk Concierge Manager
NFC Amenity Management
11.2003 - 10.2009
Sales Support/Loss Prevention
Giorgio Armani
09.2003 - 12.2008
Business Management
Pasadena City College
Computer Science
JISAN Research Institute
Associate of Science - Performing Arts
Van Mar Academy
KEY EXPERTISE & CORE ACCOMPLISHMENTS
- Operational Management
- Human Resources & Administration
- Client Relations
- Customer Service
- Sales & Hospitality
- Staff Training & Development
- Security Operations
- Inventory Control
- Safety Protocols
- Streamlined inventory management processes at Neiman Marcus, improving data accuracy and supporting sales targets.
- Led security teams for high-profile clients at Allied Universal/Netflix, ensuring safety and high-quality service delivery.
- Enhanced customer engagement strategies at Neiman Marcus, increasing client satisfaction and loyalty.