Rashawna Stewart
Brooklyn,NY
Summary
Vigilant Transportation Security Officer with seven years of experience in a high-security, fast-paced environment inspecting passengers and baggage to maintain safety and security of traveling public. Reliable and communicative professional eager to secure a career that allows the application of problem solving knowledge.
Overview
8
8
years of professional experience
Work History
TSA Agent
Department of Homeland Security
01.2018 - Current
- Enforce federal safety screening and searches of airport passengers and patrons
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Utilized analytical skills effectively while reviewing x-ray images, accurately detecting any possible threat objects or discrepancies.
- Search and screen carryon luggage and food items to rule out weapons, explosives and other objects and materials banned from aircraft
- Perform visual and chemical testing on objects, material and substances
- Confiscate prohibited items and coordinate additional investigation when necessary
- Performed pat-downs to look for unauthorized materials and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Deescalate intense situations and reaping to disturbances throughout the facility.
- Enhanced traveler experience by providing courteous assistance and guidance during screening processes.
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Assisted in deterring potential threats by performing regular and random security checks.
- Improved overall safety with effective communication and collaboration among team members.
- Participated in ongoing training sessions, staying up-to-date on the latest transportation security procedures and technologies.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Provided critical incident response, maintaining composure under high-pressure situations.
- Assisted passengers with disabilities or special needs, ensuring their comfort and safety throughout the screening process.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Prevented unauthorized access to secure areas by verifying credentials for airport personnel and contractors.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Server
TGI Fridays
07.2017 - 01.2018
- Greeted customers within 90 seconds of being seated and captured beverage orders
- Answered questions regarding food, made menu suggestions and employed up-selling techniques to drive sales
- Verified food and beverages for quality, consistency and accuracy before delivering to patrons
- Researched and resolved customer complaints
- Processed all customer transactions on a POS system.
Education
GED -
Downtown Brooklyn Access GED
Liberal Arts And Sciences
NYC College of Technology
Brooklyn, NY06-2017
Skills
- Customer Relations
- Time Management
- Detail Oriented
- Team Motivation
- Situational Awareness
- Critical Thinking
- Advanced Threat Detection
- Integrity and Honesty
- Security Protocols
- Behavioral Analysis
- X-ray Machine Operation
Timeline
TSA Agent
Department of Homeland Security
01.2018 - Current
Server
TGI Fridays
07.2017 - 01.2018
GED -
Downtown Brooklyn Access GED
Liberal Arts And Sciences
NYC College of Technology
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