Rashawndrea Pringley
Riverview,FL
Summary
Motivated healthcare administrative professional with hands-on experience as a medical and clinical receptionist, seeking to contribute as an Insurance Verification Specialist. Strong background in insurance verification, prior authorizations, claims support, and electronic medical records. Known for maintaining accuracy in data entry, improving patient flow, and providing compassionate, efficient service in high-volume clinical settings.
Overview
7
7
years of professional experience
Work History
Medical Receptionist / Patient Services
TGH Imaging
Tampa, FL
06.2025 - Current
- Greeted and checked in patients for radiology appointments including X-rays, MRIs, and CT scans
- Answered high-volume phone lines and assisted patients with general inquiries
- Called patients to confirm appointments, provide preparation instructions, and reduce no-shows
- Scheduled, rescheduled, and coordinated imaging appointments efficiently
- Communicated with doctors’ offices to obtain referrals, verify orders, and coordinate scheduling
- Verified insurance, processed referrals, and ensured accurate patient documentation
- Maintained HIPAA compliance and patient confidentiality
- Gained foundational knowledge of radiology procedures and terminology
- Supported technologists with patient flow and preparation instructions
Medical Receptionist / Clinical Support
TGH Urgent Care Powered by Fast Track
Tampa, FL
02.2024 - 05.2025
- Managed front desk and patient flow during fast-paced 12-hour shifts in a high-volume urgent care environment
- Performed full-cycle patient check-in and check-out, including registration, insurance verification, payment collection, and discharge processing
- Conducted patient intake by documenting medical history, symptoms, and chief complaints to support clinical staff
- Assisted with triage by identifying urgent patient needs and promptly alerting nursing staff and providers
- Supported COVID-19 testing workflows, including patient preparation, documentation, and result communication procedures
- Collected and handled urine samples following proper labeling, documentation, and lab protocol standards
- Maintained accuracy in electronic medical records (EMR) and ensured timely data entry
- Ensured strict adherence to HIPAA guidelines and infection control protocols
- Provided clear communication to patients regarding wait times, procedures, and next steps in care
Customer Service Representative
Rooms To Go
Seffner, FL
07.2022 - 02.2024
- Handled high-volume inbound calls regarding orders, deliveries, and customer concerns
- Resolved issues efficiently while maintaining a professional and empathetic tone
- Documented customer interactions and updated account information
- Demonstrated strong problem-solving and multitasking skills in a fast-paced environment
- Maintained high customer satisfaction ratings
Insurance Verification Coordinator
ICare Health Solutions
Tampa, FL
04.2019 - 06.2022
- Strong knowledge of insurance plans including Medicare, Medicaid, and commercial payers
- Ability to interpret insurance benefits and explain coverage to patients
- Experience working with scheduling systems and medical software
- Highly organized with strong attention to detail
Education
High School Diploma -
Middleton High School
Tampa, FL05.2017
Skills
- Insurance Verification & Eligibility Checks
- Prior Authorizations
- Medical Terminology
- Patient Registration & Scheduling
- Electronic Health Records (EHR/EMR)
- HIPAA Compliance
- Claims & Billing Support
- Data Entry & Documentation
- Customer Service & Communication
- Multitasking in Fast-Paced Environme
Accomplishments
- Basic Life Support (BLS) Certified
- CPR/AED Certified
- Patient Safety & Emergency Response
Timeline
Medical Receptionist / Patient Services
TGH Imaging
06.2025 - Current
Medical Receptionist / Clinical Support
TGH Urgent Care Powered by Fast Track
02.2024 - 05.2025
Customer Service Representative
Rooms To Go
07.2022 - 02.2024
Insurance Verification Coordinator
ICare Health Solutions
04.2019 - 06.2022
High School Diploma -
Middleton High School