LANELDA R. BAKER
Patient Access Representative
Hampton,USA
Summary
Dynamic Patient Access Representative with extensive experience at Sentara Careplex Hospital, excelling in insurance verification and patient registration. Proven ability to enhance billing accuracy through meticulous data entry and effective communication. Skilled in EMR systems and adept at managing high-volume calls, ensuring seamless patient experiences and operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Access Representative I
Sentara Careplex Hospital
Hampton, USA
01.2025 - Current
- Verify patient insurance coverage, confirm benefits, deductibles, copays, and financial obligations.
- Complete patient registration, enter accurate demographics, and ensure data compliance for billing accuracy.
- Use EMR systems to update eligibility, document verification outcomes, and support financial clearance.
- Collect copayments and deductibles while providing clear explanations of patient responsibility.
Patient Service Coordinator
Sentara Pain Management Specialists
Hampton, USA
12.2022 - 11.2024
- Conduct insurance verification and eligibility checks for scheduled clinic visits and procedures.
- Review referral requirements and coordinate with offices to ensure authorizations were secured.
- Prepare patient charts with verified insurance information to prevent billing delays.
- Communicate with patients regarding benefits, coverage limits, and appointment requirements.
- Managed high-volume phone calls, answered insurance-related questions, and scheduled procedures.
Nursing Care Partner / Safety Partner
Sentara Resource Pool
01.2009 - 05.2023
- Entered, updated, and maintained patient information in Epic and OnBase, supporting accurate billing and coding.
- Assisted in processing clinical orders and documenting patient medical information for up to 12 patients per shift.
- Managed 100–200 calls daily and coordinated physician on-call schedules, ensuring timely communication between teams.
Education
Hampton University
Hampton, VA01.2004
Skills
- Insurance Verification & Eligibility Checks
- Appointment Scheduling
- Benefits Investigation
- Attention to Detail
- Patient Registration
- EMR Systems (Epic, OnBase)
- Payment Estimation & Collections
- Medical Terminology
- Data Entry & Documentation
- Multiline Phone Systems
- Patient check-in
- Registration and Admissions
- Multitasking and Organization
Timeline
Patient Access Representative I
Sentara Careplex Hospital
01.2025 - Current
Patient Service Coordinator
Sentara Pain Management Specialists
12.2022 - 11.2024
Nursing Care Partner / Safety Partner
Sentara Resource Pool
01.2009 - 05.2023
Hampton University