Rasheed David Wallace
Montego Bay
Summary
Dedicated and hardworking professional with a strong desire to advance skills and make a meaningful contribution to the success of the organization. Committed to fostering and maintaining professional relationships, driving profitability, and achieving positive business outcomes. Seeking opportunities to leverage expertise and drive growth in a dynamic and collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outbound Sales Representative
Pens.com
07.2024 - 04.2025
- Increased sales revenue through strategic cold calling and lead generation activities.
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Quality Analyst
Teleperformance
07.2023 - 07.2024
- - Monitored and evaluated customer interactions to ensure quality standards were met.
- - Provided feedback and coaching to team members for performance improvement.
- Created and revised procedures, checklists and job aids to reduce errors.
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Analyzed quality and performance data to support operational decision-making.
Customer Service Representative
VRGift
12.2018 - 06.2019
- - Provided high-level customer service support and resolved customer inquiries effectively.
Food Preparation Assistant
Holiday Inn Resort
12.2017 - 06.2018
- - Assisted in food preparation for resort guests ensuring hygiene and food safety standards were met.
Scullion (Kitchen Assistant)
Mystic India Restaurant
08.2015 - 09.2015
- - Washed pots, utensils, and assisted in food preparation.
Education
Diploma - undefined
Western Hospitality Institute
01.2018
High School Diploma - undefined
Anchovy High School
01.2015
Skills
- - Excellent communication and interpersonal skills
- - Strong organizational and time management skills
- - Critical thinking and problem-solving abilities
- - Attention to detail and meticulousness
- Data entry
- Computer proficiency
- Attention to detail
- Dependable and responsible
Certification
City and Guilds Certification – English A and Mathematics
Timeline
Outbound Sales Representative
Pens.com
07.2024 - 04.2025
Quality Analyst
Teleperformance
07.2023 - 07.2024
Customer Service Representative
VRGift
12.2018 - 06.2019
Food Preparation Assistant
Holiday Inn Resort
12.2017 - 06.2018
Scullion (Kitchen Assistant)
Mystic India Restaurant
08.2015 - 09.2015
Diploma - undefined
Western Hospitality Institute
High School Diploma - undefined
Anchovy High School
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