Rasheed Jean-Felix

• Provided technical assistance to users in person, via phone or email.
• Maintained inventory of all equipment, software licenses and warranties.
• Participated in IT projects related to desktop support services.
• Conducted regular system backups and disaster recovery operations, ensuring data integrity.
• Updated and patched systems regularly, maintaining compliance with IT security standards.
• Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.

• Performed maintenance on Numerous desktop computers daily.
• Assisted end users with diagnostics to resolve issues.
• Provided software support and general technical solutions for operational, database and security requirements in applications.
• Supported users with in-person and remote technical assistance.
• Prioritized and fielded IT ticket requests, providing technical support, troubleshooting and issue resolution to maintain system performance levels.
• Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.

• Provided problem resolution and technical support for internal system use.
• Assisted customers with various types of technical issues via email, live chat and telephone.
• Maintained up-to-date case documentation for future reference.
• Demonstrated advanced product knowledge to solve customer issues.
• Used remote login tools to assist clients with technical and product questions.

• Worked in a Warehouse Setting.
• Worked in a team environment.

I created automated medical equipment on an assembly line. Each member of the team was responsible for assembling pre-manufactured parts into a whole machine and then quality testing it.

We were also dispatched to collect defunct or damaged machines.

• Operated Chemical Equipment.
• Operated Heavy Machinery in a lab setting.
• Obtained OSHA Lab Safety Certificate.

Manned a large machine spraying a carbone based solution to create Lithium Ion batteries.

• As a rebalancer I drove a 9ft Sprinter van across Boston, picking up lost or stolen bikes for the company.
• I followed strict speeding guidelines and vehicle safety measures.

• While working with Allied Universal I was positioned as security for the Sheraton Boston Hotel in Back Bay.
• While on duty I was responsible for not only patrolling the perimeter of the building, but also running and maintenance of the Camera monitoring system within the entire building.
• Served as liaison between customers and staff during disputes and operated in a manner to deescalate situations.

• As a court monitor I was in charge of overseeing all guest that arrived at our facility, as well as enforcing all of the facility rules and policies all while making sure to do it in a fun and friendly way.