Rasheed J. Mitchell
Houston
Summary
Results-driven Department Manager with extensive experience at Nordstrom, recognized for leadership and strategic sales planning. Achieved consistent double-digit sales growth while enhancing team productivity and customer satisfaction. Proficient in relationship management and data analysis, delivering exceptional client experiences and promoting team development.
Overview
8
8
years of professional experience
Work History
Department Manager
Nordstrom
Houston
03.2025 - Current
- Enhanced team productivity and customer satisfaction through daily operations management.
- Oversaw team scheduling to maximize coverage during peak sales periods.
- Coordinated visual merchandising strategies to align with brand guidelines and current trends.
- Implemented customer feedback processes to address concerns and elevate service delivery.
- Monitored sales performance, adjusting strategies to achieve departmental goals.
- Resolved customer complaints promptly to maintain strong client relationships.
- Coached and trained new staff members on department policies and procedures.
- Executed targeted merchandising and promotional plans to drive department sales goals.
Gallery Manager
Jaunty Rugs Inc.
Houston
08.2022 - 05.2024
- Led & mentored a team of 20+ sales associates, conducted thorough performance evaluations, and facilitated several training sessions that helped team members with their professional growth & development.
- Collaborated with the marketing department helping implement effective in-store promotional initiatives and consistently exceeded monthly sales targets that included selling a $54,000 rug.
- Built and maintained a strong rapport with designers, hospitality, retail, and commercial clients.
- Always analyzed sales & inventory reports to make data-driven decisions.
Department Manager
Nordstrom
The Woodlands
07.2021 - 08.2022
- Developed strategic business plans based on forecasts & trends, recruited & hired diverse talent, taught digital & in-person selling techniques, and worked closely with vendors to understand their needs.
Assistant Department Manager
Nordstrom
The Woodlands & Houston
06.2018 - 07.2021
- Managed a business of $14 million dollars that included leading a team of 20 team members and excelling in teaching effective selling techniques, visual presentations, and strategic business planning.
- Served as a key contributor to successfully executing a made-to-order event for a vendor that resulted in the having the most custom orders placed at the company.
- Successfully achieved an 8.7% increase for the anniversary sale event and exceeded personal sales goal by 20%, received 2 customer survey reviews for exceptional service.
Assistant Department Manager
Nordstrom Rack
Houston
09.2017 - 06.2018
- Kept the stockroom well organized that decreased losses & company expenses, resulting in a 49.7% increase.
- Coached team members on company procedures and how to provide the best customer service.
Education
Bachelor of Science - Kinesiology
University of Texas
San Antonio, Texas01.2010
Skills
- Leadership and coaching
- Relationship management
- Sales revenue generation
- Strategic sales planning
- Sales performance analysis
- Customer feedback integration
- Team scheduling
- Data analysis
- Business planning
- Employee training
- Conflict resolution
- Performance goals management
- Sales reporting
- Consultation and collaboration
- Client experience enhancement
- Vendor management
- Productivity improvement
- Project management
- Inventory oversight
Volunteer Experience
Ministry Assistant, Life Group Leader, Lakewood Young Adults, President – Men of Honor, Spring 2010
Accomplishments
Top Performer Award - Q3 2025 - 10% Increase YOY , Led Managers Selling Metrics, Increased teams productivity
Timeline
Department Manager
Nordstrom
03.2025 - Current
Gallery Manager
Jaunty Rugs Inc.
08.2022 - 05.2024
Department Manager
Nordstrom
07.2021 - 08.2022
Assistant Department Manager
Nordstrom
06.2018 - 07.2021
Assistant Department Manager
Nordstrom Rack
09.2017 - 06.2018
Bachelor of Science - Kinesiology
University of Texas