Heather Wagner
Blanco,Texas
Summary
Promote employee motivation and keep department operation aligned with goals by leveraging proactive management style. Encouraging with employees and diplomatic in mediating conflicts to enhance satisfaction and team collaboration. Excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.
Overview
22
22
years of professional experience
Work History
Department Manager
HEB Grocery Store
Fredericksburg, TX
09.2014 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated a team of 30 partners to consistently deliver effective selling behaviors through coaching and recognition.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Managing Editor
The Llano News, Wesner Media
Llano, Texas
08.2007 - 01.2021
- Oversaw compliance with style guide, editorial guidelines and brand identity throughout entire publication portfolio.
- Oversaw publication of digital and print products, aligning multi-media content strategies to maintain cohesive brand identity.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Proposed ancillary projects and products to expand diversity of editorial offerings and revenue opportunities.
- Handled final approval of content deliverables.
Education
Associate of Science - Business
Bachelor of Science - Business Administration, Human Resources
08.2023
Skills
- Performance Management
- Verbal and Written Communication
- Scheduling and Coordinating
- Employee Empowerment
- Budgeting and Forecasting
- Information Confidentiality
- Coaching and Mentoring
- Work Planning and Organization
- Retail Management
- Motivational Leadership
- Employee Coaching and Motivation
- Training and Development
Timeline
Department Manager - HEB Grocery Store
09.2014 - Current
Managing Editor - The Llano News, Wesner Media
08.2007 - 01.2021
Central Texas College - Associate of Science, Business
Texas A&M University - Central Texas - Bachelor of Science, Business Administration, Human Resources
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