Rasheed Knight
Miami,FL
Summary
Dedicated professional with over 5 years of experience in retail and customer service, excelling in store management, team leadership, and customer satisfaction. Adept at streamlining operations, training personnel, and enhancing customer experiences. Seeking to leverage expertise in operations and brand management to contribute to a dynamic organization.
Overview
8
8
years of professional experience
Work History
Lead Concierge
GSS Security Services
Hallandale, USA
01.2021 - Current
- Supervise and guide a team of security professionals to deliver top-tier customer service
- Address and resolve client concerns, maintaining a safe and welcoming environment
- Coordinate schedules to optimize team efficiency and coverage
Ramp Service Agent
Frontier Airlines
Fort Lauderdale, USA
09.2019 - 01.2021
- Managed baggage and cargo loading and unloading, ensuring accurate weight distribution
- Operated ground support equipment, including belt loaders and tow vehicles
- Serviced aircraft systems, including lavatories and water ports, maintaining operational standards
- Delivered quality service under demanding conditions, including irregular hours and extreme weather
Front Desk Concierge
Fountainbleau Hotel
Miami, USA
08.2016 - 06.2019
- Delivered personalized guest services, including arranging reservations, scheduling deliveries, and addressing special requests
- Supported hotel promotions by informing guests of local events and attractions
- Managed group bookings for events, ensuring seamless coordination with hotel staff
- Improved guest satisfaction through proactive problem-solving and attention to detail
Education
Bachelor of Arts - Tourism and Travel Management
Florida Atlantic University
Boca Raton, FL12.2017
Skills
- Leadership & Team Development
- Customer Service Excellence
- Operations Management
- Retail Merchandising
- Invoice Processing & Cash Handling Accuracy
- Proficient in MS Office
- Proficient in Quicklook
- Proficient in Excel
- Strong Communication & Organizational Skills
- Brand Management
- Time Management & Multitasking
Timeline
Lead Concierge
GSS Security Services
01.2021 - Current
Ramp Service Agent
Frontier Airlines
09.2019 - 01.2021
Front Desk Concierge
Fountainbleau Hotel
08.2016 - 06.2019
Bachelor of Arts - Tourism and Travel Management
Florida Atlantic University