Rasheed Wallace
Peoria,IL
Summary
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Custodian
Mcp Incorporated
02.2023 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
Package Handler
Fed Ex Ground
11.2021 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assembled, sealed, and loaded packages into correct trucks.
Baker
Hy-Vee
04.2016 - 11.2020
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods
- Baked fresh bread and pastries for cafes and restaurants
- Oversaw baking and cooking training to assist new staff members in professional development.
Education
Comptia A+ Studies /Computer Tech -
Illinois Central College
East Peoria, ILSkills
- Computer Networking
- Reliable and Trustworthy
- Customer Service
- Reliable Team Worker
- Issue Resolution
- Support Ticket System Management
- Help Desk Software
- Technical Troubleshooting
Certification
Google IT Support Professional Certificate
Timeline
Custodian
Mcp Incorporated
02.2023 - Current
Package Handler
Fed Ex Ground
11.2021 - Current
Baker
Hy-Vee
04.2016 - 11.2020
Comptia A+ Studies /Computer Tech -
Illinois Central College
Similar Profiles
Veronica Green WalkerVeronica Green Walker
Plans Officer and Battalion S3 (AGR) at 3D MCP-OD (III Armored Corps Mission Command Post-Operational Detachment)Plans Officer and Battalion S3 (AGR) at 3D MCP-OD (III Armored Corps Mission Command Post-Operational Detachment)
Athula WeerakoonAthula Weerakoon
Head of Finance at MCP Property Services LtdHead of Finance at MCP Property Services Ltd
Briona SiskBriona Sisk
Intelligence Analyst at 1st Cavalry Division MCP-ODIntelligence Analyst at 1st Cavalry Division MCP-OD
John GayJohn Gay
Sales & Delivery at ABarr SimpsonSales & Delivery at ABarr Simpson
Ashley WoodsAshley Woods
Lead Child Welfare Specialist at Children's Home Association of IllinoisLead Child Welfare Specialist at Children's Home Association of Illinois