Rasheeda Brown

Coordinate membership enrollment processes and maintain accurate records.

Develop and implement member engagement initiatives and programs.

Assist members with inquiries, resolving issues promptly and effectively.

Work closely with the membership director reviewing time cards and schedules

• Work with the membership director on billing inquiries from members.
• Monitor membership trends to identify areas for improvement in services.
• Coordinated community outreach events to enhance membership visibility and engagement.
• Train new staff on membership policies and procedures consistently.
• I assist with hiring , developing and training new and current staff.

Completed daily audit of transactions to ensure accuracy and compliance.

I complete the monthly ordering of supplies and uniforms.

• Delivered positive experiences in every interaction, both in person and over the telephone.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Participate in hiring, training, scheduling, and evaluating employees.
• Record keeping, filing, general organization.
• Respond to customer calls regarding selling policies and procedures.
• Improve customer satisfaction through review and training.

• Responded to customer calls, emails and concerns regarding service, while escalating calls appropriately.
• Assisted contractors in purchasing large sums of material for everyday projects.
• Conducted wire transfers and phone sales when needed.
• Handled inbound calls from customers explaining our policies and standards.
• Excelled in exceeding weekly credit goals.

• As a leader managing 60 plus cashiers I recruited and selected prospective employees.
• Maintained a safe work environment by enforcing company standards.
• Provided first level escalation for customer issues.
• Utilized tools to develop and coach new associates.
• Wrote weekly cashier progress reports and managed associate schedules and lunches, adjusting schedules when necessary.