Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Cashier

Rasheedat Ahmed

Atlanta,GA

Summary

Dynamic Customer Service Executive with a proven track record at Miskay Boutique, adept in elevating customer satisfaction and retention through expert complaint handling and robust customer relationship management. Excelled in team collaboration and customer engagement, significantly enhancing client rapport and swiftly resolving critical issues to prevent revenue loss.

Overview

5
5
years of professional experience

Work History

Cashier

Sheedah'sHaven
01.2020 - 04.2022
  • Proficient in operating cash register, and handling cash , with zero discrepancies or errors. keeping records of daily transaction and ensure accuracy and security
  • Paying attention to detail, flexibility and friendliness
  • Can efficiently use (POS) system by automating task, entering items, updating inventory records and creating barcodes so as to ring up sales faster with cash register
  • Engaged with customers and clearly explain promotions, loyalty problems, and payment options to customers
  • Knowledge in basic math skills that can help in calculating prices, give change and identify discount
  • Delivered high level of assistance by locating products and checking store system for merchandise.

Customer Service Executive

Miskay Botique
08.2017 - 12.2020
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.

Education

Bachelor of Science - Accounting

NORTH AMERICAN UNIVERSITY, HOUDEGBE
Republic Of Benin
09.2017

Skills

  • Team Collaboration
  • Customer Engagement
  • Customer Relationship Management
  • Complaint Handling

Affiliations

Small Business Owner

Languages

English
Native or Bilingual

Timeline

Cashier

Sheedah'sHaven
01.2020 - 04.2022

Customer Service Executive

Miskay Botique
08.2017 - 12.2020

Bachelor of Science - Accounting

NORTH AMERICAN UNIVERSITY, HOUDEGBE

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Rasheedat Ahmed