Results-driven healthcare professional with a strong background in memory care and compliance excellence. Skilled in developing training programs and optimizing care plans to improve patient satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Memory Care Coordinator
SA
Stafford, VA
05.2025 - Current
Developed individualized care plans to enhance residents' cognitive and emotional well-being.
Trained and supervised staff on memory care best practices and compliance standards.
Coordinated with families to ensure seamless communication regarding resident progress and needs.
Implemented engaging activities tailored to improve residents' memory retention and social interaction.
RMA
Favorite Healthcare
Richmond, VA
01.2017 - 02.2024
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members traveling to assist multiple communities.
Home Health Supervisor
Heavenly Angles
South Carolina
02.2022 - 01.2024
Led team of home health aides to ensure quality patient care and compliance with healthcare regulations.
Developed training programs for new staff, enhancing onboarding processes and improving service delivery.
Implemented quality assurance protocols that increased patient satisfaction and improved overall service efficiency.
Coordinated multidisciplinary team meetings to optimize care plans and address patient needs effectively.
Lead RMA
Atlantic Shores Retirement Community
Virginia Beach, VA
03.2016 - 03.2021
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Resident safety and compliance/E-mar Administration, Daily documentaion
Clinic Office Assistant
Pacific Group Clinic
South Carolina
02.2014 - 01.2015
Managed patient scheduling and appointment coordination to optimize clinic operations.
Assisted with medical records management, ensuring accuracy and confidentiality of patient information.
Facilitated effective communication between patients and healthcare providers to enhance service delivery.
Education
No Degree - Administrator in Training
Lake Prince Wood
Suffolk, VA
03-2024
Bachelor of Science - Health Services Administration
Bryant & Stratton College
Virginia Beach, VA
04-2023
Associate of Applied Science - Health Services Administration
Bryant & Stratton College
VA
03-2021
GED -
Adult Education
Chesapeake, VA
01-2018
Skills
Activity programming
Professionalism and ethics
Family support
Care planning
Team Support
Compliance/regulator excellence
Customer service satisfaction
Active Listening
Data entry
Healthcare Management
Assessments
UAI/ISP Certified
Virtual Dementia Training
Timeline
Memory Care Coordinator
SA
05.2025 - Current
Home Health Supervisor
Heavenly Angles
02.2022 - 01.2024
RMA
Favorite Healthcare
01.2017 - 02.2024
Lead RMA
Atlantic Shores Retirement Community
03.2016 - 03.2021
Clinic Office Assistant
Pacific Group Clinic
02.2014 - 01.2015
No Degree - Administrator in Training
Lake Prince Wood
Bachelor of Science - Health Services Administration
Bryant & Stratton College
Associate of Applied Science - Health Services Administration