Rashell Rivero
Frederick,MD
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction and loyalty at Kings Pasquales. Expert in problem-solving and Microsoft Office, with a knack for fostering team collaboration and leadership. Successfully reduced complaints by implementing proactive solutions, demonstrating exceptional customer service and a positive work ethic.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Kings Pasquales
10.2022 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service
Springhill Suites By Marriott
08.2024 - 10.2024
- Provided exceptional customer service, addressing rider concerns promptly and professionally.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Maintained excellent customer service and positive attitude.
Education
Biochemistry And Pharmacy -
Professional Makeup Artist - Beauty
06-2019
High School Diploma -
11-2017
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Team building and leadership
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Service - Springhill Suites By Marriott
08.2024 - 10.2024
Customer Service Manager - Kings Pasquales
10.2022 - Current
Universidad Autónoma Gabriel René Moreno - Biochemistry And Pharmacy,
Mary Lizzie - Professional Makeup Artist, Beauty
Católico Santa Cruz - High School Diploma,
Similar Profiles
James O'ConnorJames O'Connor
Delivery Driver at Pasquales PizzeriaDelivery Driver at Pasquales Pizzeria
Carlie MadonnaCarlie Madonna
Waitress at Pasquales Slice Of ItalyWaitress at Pasquales Slice Of Italy
Jenna WalkerJenna Walker
Server at Pasquales Pizza and SubsServer at Pasquales Pizza and Subs
Anthony AracenaAnthony Aracena
3rd Year Apprentice at HS & CJ Program For CTC3rd Year Apprentice at HS & CJ Program For CTC
Ethan StoutEthan Stout
Guest Experience Manager at Cava GrillGuest Experience Manager at Cava Grill