Rashetta Charles
Clinton,NC
Summary
Organized and proactive Revenue Officer with a background in debt negotiation and team collaboration. Committed to mentoring new staff and optimizing tax collection processes, ready to drive efficiency and support organizational goals.
Overview
14
14
years of professional experience
Work History
Revenue Officer I
North Carolina Department of Revenue
Raleigh, NC
03.2024 - Current
- Maintained accurate records of taxpayer accounts and transactions, ensuring compliance and facilitating timely resolutions.
- Negotiated repayment arrangements with customers to effectively address outstanding debt issues, promoting financial resolution.
- Garnished bank accounts and wages and seized personal property.
- Collaborated with team members to streamline tax collection processes, improving overall efficiency.
- Responded to inquiries from taxpayers regarding account status and payments.
- Assisted in training new staff on policies and systems used in revenue collection.
MSS Financial Service Representative
State employee credit Union
Fayetteville, NC
08.2021 - 03.2024
- Handled transaction processing, including deposits, withdrawals, and transfers.
- Assisted members with account inquiries and promptly resolved issues, enhancing member satisfaction.
- Resolved customer concerns with friendly, knowledgeable service, fostering positive member relationships.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Updated accounts with recent information and processed customer payments.
- Maintained accurate member records in credit union's database system, supporting efficient account management.
Store Manager
Kimbrells Furniture
Fayetteville , NC
09.2016 - 10.2020
- Managed daily store operations and maintained inventory levels.
- Developed sales strategies that increased product visibility and customer engagement.
- Established customer service standards and monitored staff compliance.
- Trained and supervised staff to improve customer service quality and satisfaction.
- Conducted regular staff meetings to communicate goals and updates.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Implemented loss prevention measures that protected store assets and reduced shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Maintained accurate records of employee performance reviews.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Credit Manager
Kimbrells Furniture
Fayetteville , NC
09.2012 - 07.2016
- Managed credit applications, assessing customer creditworthiness to mitigate risk and ensure sound lending decisions.
- Reviewed and approved payment plans for furniture purchases, facilitating customer transactions and enhancing sales.
- Evaluated customer applications for credit limits in accordance with established guidelines.
- Monitored account delinquencies and initiated recovery processes.
- Collected overdue payments from customers through phone calls, emails, and letters, improving cash flow and reducing delinquencies.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Submitted delinquent accounts to collections department or outside resources.
- Enhanced customer satisfaction by providing timely and informed credit decisions.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Education
Associate of Applied Science - Business Administration/Operation Management
Fayetteville Technical Community College
Fayetteville, NC01-2021
Bachelor of Arts - Sociology
Fayetteville State University
Fayetteville, NC12-2009
Skills
- Tax compliance
- Tax collection processes
- Debt negotiation
- Payment processing
- Inventory management
- Problem solving
- Team collaboration
- Training and mentoring
- Revenue forecasting
- Account monitoring
- Cash flow management
- Cost control
- Tax law
- Account balancing
- Interpersonal communication skills
- Certified accounts payable associate
- Public speaking
- Tax collection
- Organizational skills
- Excellent communication
Timeline
Revenue Officer I
North Carolina Department of Revenue
03.2024 - Current
MSS Financial Service Representative
State employee credit Union
08.2021 - 03.2024
Store Manager
Kimbrells Furniture
09.2016 - 10.2020
Credit Manager
Kimbrells Furniture
09.2012 - 07.2016
Associate of Applied Science - Business Administration/Operation Management
Fayetteville Technical Community College
Bachelor of Arts - Sociology
Fayetteville State University