Rashida A Davis
Greensboro,NC
Summary
Proficient in managing and auditing complex data sets for accuracy and compliance. Utilizes strong analytical skills and process optimization to enhance workflow efficiency. In-depth understanding of industry regulations and best practices to drive quality outcomes.
Overview
14
14
years of professional experience
Work History
HR Customer Service Processing Specialist
United States Postal Service
05.2020 - 09.2023
- Executed audits on more than 500 employee records in SAP, correcting discrepancies to uphold federal compliance and decrease fine exposure by 15%.
- Analyzed and resolved personnel issues linked to programs within the Verint system.
- Handled processing of grievances, appeals, and claims denials for employees.
- Supplied essential updates on benefits, retirement plans, and FMLA claims.
- Maintained awareness of SLA regulations to ensure operational excellence.
Lead Customer Service Reservationist
Greensboro Transit Authority
02.2017 - 02.2021
- Handled customer calls to authorize paratransit rides via a computerized system.
- Strictly adhered to HIPAA and ADA standards in all processes.
- Provided comprehensive client guidance through various communication channels.
- Safeguarded confidential data with utmost care.
Payroll Data Entry Processor
VF Horticulture
03.2010 - 01.2017
- Addressed more than 70 inquiries daily regarding payment discrepancies to maintain high customer satisfaction.
- Provided vital support to Payroll Team through data entry and issue resolution.
- Ensured accuracy in maintaining transaction records, payments, and customer information.
- Managed processing of FMLA, LOA, LTD, and STD benefits effectively.
Education
Bachelor of Science - undefined
UNC-Greensboro
01.2011
Skills
- Microsoft software proficiency
- Concise verbal and written communication
- Meticulous attention to detail
Timeline
HR Customer Service Processing Specialist
United States Postal Service
05.2020 - 09.2023
Lead Customer Service Reservationist
Greensboro Transit Authority
02.2017 - 02.2021
Payroll Data Entry Processor
VF Horticulture
03.2010 - 01.2017
Bachelor of Science - undefined
UNC-Greensboro
Similar Profiles
GISSEL SANTOSGISSEL SANTOS
Mail Handler at United States Postal Service (USPS)Mail Handler at United States Postal Service (USPS)
SAGAR DASSAGAR DAS
Postmaster at United States Postal Service, USPSPostmaster at United States Postal Service, USPS
James BridgesJames Bridges
Supervisor Of Customer Service (SCS) at United States Postal Service, USPSSupervisor Of Customer Service (SCS) at United States Postal Service, USPS
Sanchavious BinnSanchavious Binn
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS
Patrick CollinsPatrick Collins
Scrum Master/Project Manager at CGI Inc.Scrum Master/Project Manager at CGI Inc.