Rashida Ahmed
Brooklyn,NY
Summary
Adept Customer Service Representative with a proven track record at NYC DCWP, where I excelled in turning high-stress situations into positive customer experiences, enhancing loyalty by up to 30%. Skilled in active listening and Microsoft Excel, I spearheaded team collaborations to refine service delivery, leveraging critical thinking for effective problem resolution.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
NYC DCWP
07.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
PAUL ROBESON HIGH SCHOOL
Brooklyn, NY06-1994
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Appointment scheduling
- Administrative support
- Clerical support
- Assertiveness
Timeline
Customer Service Representative
NYC DCWP
07.2016 - Current
High School Diploma -
PAUL ROBESON HIGH SCHOOL
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