Rashida Fleming
Fairburn ,GA
Overview
7
7
years of professional experience
Work History
CNA
Private Healthcare
Marietta
05.2018 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
Customer Service Representative
Comcast
02.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Delivered prompt service to prioritize customer needs.
Donor Specialist
Goodwill Of North Ga
Atlanta, GA
01.2018 - 01.2021
- Screened potential donors for eligibility, ensuring safe and compliant donation procedures.
- Boosted donor satisfaction and loyalty by consistently acknowledging their contributions and recognizing milestones in their donation journey.
- Collaborated with team members to ensure smooth daily operations and exceptional donor experiences.
- Facilitated efficient donor processing by managing appointment scheduling and maintaining accurate records.
- Managed interactions with donors and donation center personnel to achieve goals.
- Maintained a clean and safe environment by adhering to strict sanitation protocols and industry standards.
Education
Booker T Washington
Atlanta, GA05.2007
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Maintaining confidentiality
- Complex Problem-solving
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
Timeline
Customer Service Representative
Comcast
02.2020 - 07.2024
CNA
Private Healthcare
05.2018 - Current
Donor Specialist
Goodwill Of North Ga
01.2018 - 01.2021
Booker T Washington