Rashida Simmons
Cincinnati,OH
Summary
Proven Community Manager with a track record of enhancing tenant satisfaction and streamlining operations at Wallickcommunities. Expert in employing MS Office Suite for efficient management and leading teams to exceed organizational goals. Skilled in community engagement and adept at navigating tenant and eviction laws, significantly improving resident relations through strategic dispute resolution. Yardi experience. Real page experience.
Overview
4
4
years of professional experience
Work History
Community Manager
Hillvista
Cincinnati, OH
12.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Assistant Property Manager
Wallickcommunities
Cincinnati, OH
03.2021 - 04.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
Receptionist
Wallickcommunities
Cincinnati, OH
10.2020 - 06.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Housing Specialist
Wallickcommunities
Cincinnati, OH
06.2020 - 03.2021
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
Education
Nursing -
University of Cincinnati
Cincinnati, OHSkills
- Community Engagement
- Tenant and eviction laws
- Daily Operations Management
- Property Inspections
- Resident relations
- Employee Performance Management
- Staff Training
- MS Office Suite
Timeline
Community Manager
Hillvista
12.2023 - Current
Assistant Property Manager
Wallickcommunities
03.2021 - 04.2023
Receptionist
Wallickcommunities
10.2020 - 06.2021
Housing Specialist
Wallickcommunities
06.2020 - 03.2021
Nursing -
University of Cincinnati