Rashidah Bynum
New York
Summary
Dynamic and adaptable professional with a broad skill set and a strong commitment to excellence. Proven success in building relationships, developing effective solutions, and delivering consistent results. Eager to apply strong communication, problem-solving, and collaboration skills in roles that align with core values and capabilities. Dedicated to embracing new challenges, driving positive change, and contributing meaningfully to organizational growth and success.
Overview
18
18
years of professional experience
Work History
Resident Services- Entitlements Coordinator
Institute for Community Living
09.2024 - 10.2024
- Collaborated with case managers, social workers, and government agencies to coordinate services, develop individualized plans, and support clients.
- Assisted residents with public benefit applications, documentation, and navigation of programs such as SNAP, SSI/SSDI, and rental assistance.
- Assisted clients with housing searches and applications to secure affordable, program-aligned accommodations.
Community Outreach Coordinator, (SSVF)
Volunteers Of America
10.2023 - 08.2024
- Determined necessary interventions based on clients' cognitive abilities and needs.
- Improved program effectiveness by conducting thorough needs assessments and integrating participant feedback.
- Coordinated with local agencies to provide housing and prevent homelessness, effectively reducing homelessness.
Administrative Coordinator, Behavioral Health
Services For The Underserved Inc
09.2022 - 01.2023
- Supported timely processing of billing and accounts receivable to ensure accurate financial records..
- Performed client intake procedures according to internal standards for new admissions.
- Tracked project deadlines, maintained documentation, and communicated progress updates to support effective project management.
Community Assistant
Department Of Citywide Administrative Services
05.2018 - 03.2022
- Prepared and batched payments for data entry and deposit, resulting in 95% accuracy rate and reducing unpaid account by 20%
- Managed multiple projects while meeting critical deadline's, supporting stakeholders and agency-wide efforts for operational excellence.
- Collaborated with cross-functional teams to improve retention strategies, and decreased turnover rates.
Customer Information Specialist
NYC Employment Retirement System (NYCERS)
04.2017 - 05.2018
- Processed high volume of loans and refunds for retirees, allocating approximately 50,000 loans and processing thousands of refunds yearly with 99% accuracy.
- Managed retirement benefits for public sector employees, including allowances, loans, disability, and death benefits.
- Compiled and analyzed data to prepare comprehensive reports.
Police Communication Technician
New York City Police Department
02.2007 - 04.2017
- Entered criminal checks, license numbers, and warrants into systems to support officer requests
- Certified in the New York Police Department Special Operations Unit, providing critical support to public safety operations.
- Managed 911 and non-emergency calls, dispatching responders to ensure timely public safety support.
Education
Associate of Science - Human Services
Borough of Manhattan Community College of The City University of New York
New York, NY02.2016
Skills
- Remote Communications
- Community resource management
- Crisis Intervention
- Nonprofit experience
- Referral Coordination
- Case management
Timeline
Resident Services- Entitlements Coordinator
Institute for Community Living
09.2024 - 10.2024
Community Outreach Coordinator, (SSVF)
Volunteers Of America
10.2023 - 08.2024
Administrative Coordinator, Behavioral Health
Services For The Underserved Inc
09.2022 - 01.2023
Community Assistant
Department Of Citywide Administrative Services
05.2018 - 03.2022
Customer Information Specialist
NYC Employment Retirement System (NYCERS)
04.2017 - 05.2018
Police Communication Technician
New York City Police Department
02.2007 - 04.2017
Associate of Science - Human Services
Borough of Manhattan Community College of The City University of New York