Rashidia Twiggs
Lake City,FL
Summary
Dedicated team-player with computer and multi-tasking skills; looking to obtain a challenging and rewarding career where my experience and education will prove to be an asset to your company.
Overview
27
27
years of professional experience
Work History
Monitor Technician
Bridges International
Lake City, US
01.2022 - Current
- Uninterrupted electronic monitoring of all inmates participating in an off property community activity to include paid outside employment and approved furloughs
- Monitors inmate movement to and from community activities, immediately reporting any variation from pre-approved route or work location
- Conducts daily inspections of all monitoring equipment to include related computer equipment, cellular devices, bracelets, charging cords and docking stations
- Inventory and records all monitoring equipment at the beginning and end of each shift
- Immediately report any damage, theft or loss of electronic monitoring equipment
- Records and immediately reports monitoring equipment maintenance discrepancies
- Enters data into the Electronic Monitoring Tracking System to include routes of travel, work schedules, job changes/additions and furloughs
- Ensure electronic monitoring system maintains connection
- Ensure only relieved by a certified electronic monitor prior to any approved break or shift change
- Review location data (tracking points) of all inmates on electronic monitoring to confirm compliance with all rules, zones and curfews by comparing the tracking points daily with the inmates approved schedule
- Update the database of each inmate's electronic monitoring connection, disconnection, or change in work schedule
- Visually and physically inspect electronic monitoring equipment on a weekly basis to ensure it is sized appropriately and has not been tampered with or otherwise altered
- Attend all electronic monitoring meetings and training, when requested
- Maintain all daily, weekly, monthly Log Books, and any other electronic monitoring required documentation
- Clock in and out utilizing the company time and attendance system
Site Manager
Area Wide Protection
Daytona Beach, US
06.2019 - 03.2021
- Company Overview: Contract with Local and Out of State Powerline Companies
- Set up the safety zones, flagging traffic
- Contract with Local and Out of State Powerline Companies
File Clerk
Off Lease Only
West Palm Beach, US
12.2018 - 05.2019
- Filing alphabetically and numerically files in excel spreadsheet
- Scanning documents to accounting department files
Customer Service
TP USA
Boca Raton, US
04.2016 - 08.2018
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that all appropriate changes were made to resolve customers' problems
Customer Service/ Sales
Alorica
Cutler Ridge, US
04.2014 - 12.2016
- Determine changes and charges for services, collect deposits in the system
- Make payments, or arrange for billing options for those that qualify
- Refer unresolved customer grievances to the designated departments for further investigation
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
Customer Service Representative
H & R Block
Miami, US
12.2006 - 04.2009
- Operated computers programmed with accounting software to record, store, and analyze information
- Classified, recorded, and summarized numerical and financial data to compile and keep financial records, using journals and ledgers or computers
- Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software
- Received, recorded, and bank cash, checks, and vouchers
- Compiled statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses
- Coded documents according to company procedures
- Reconciled or noted and reported discrepancies found in records
Assistant Manager
Prestige Funding
Clifton Park, US
03.2004 - 06.2006
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations, such as supply changes or the disposal of records
- Directed or coordinated the supportive services department of a business, agency, or organization
- Planned, administered and controlled budgets for contracts, equipment and supplies
Receptionist
Di Prima Rentals
Albany, US
01.1998 - 08.2004
- Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties
- Maintained records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability
- Determined and certified the eligibility of prospective tenants, following government regulations
- Prepared detailed budgets and financial reports for properties
Education
High school or equivalent - General studies
Albany High School
Albany, NY06.1990
Associate - Computer course
Sullivan & Cogliano Training Center
Miami, FLAssociate - Accounting
Mildred Elley Business School
Albany, NYSkills
- Customer Service
- Microsoft App Word, Excel, etc
- Staff time keeping
- Accounts Payable / Receivable
- Typing 40 wpm
- Inmate Intake
- DOC Management
- Handling Conference Calls
- Organizational skills
- HIPAA Compliance
- Scheduling
- Reports
- Certified in CPR/AED
- Scanning
- Managing files Numerically
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Monitor Technician
Bridges International
01.2022 - Current
Site Manager
Area Wide Protection
06.2019 - 03.2021
File Clerk
Off Lease Only
12.2018 - 05.2019
Customer Service
TP USA
04.2016 - 08.2018
Customer Service/ Sales
Alorica
04.2014 - 12.2016
Customer Service Representative
H & R Block
12.2006 - 04.2009
Assistant Manager
Prestige Funding
03.2004 - 06.2006
Receptionist
Di Prima Rentals
01.1998 - 08.2004
High school or equivalent - General studies
Albany High School
Associate - Computer course
Sullivan & Cogliano Training Center
Associate - Accounting
Mildred Elley Business School