Rashon Jackson
West Point,MS
Summary
Dynamic manager with a proven track record at Russell Cellular Verizon, excelling in customer service and team leadership. Enhanced operational efficiency and employee engagement while resolving disputes swiftly. Skilled in time management and staff development, fostering a positive environment that drives performance and satisfaction.
Overview
19
19
years of professional experience
Work History
Manager
Russell Cellular Verizon
08.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Footaction
11.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
DTLR
09.2013 - 03.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Decibel
10.2011 - 09.2013
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Supervised guests at front counter, answering questions regarding products.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Sales Associate
Street stuff
01.2010 - 10.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Machine Operator
Johnson Controls
05.2006 - 12.2009
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Education
No Degree - Exercise Science
Fort Valley State University
Fort Valley, GA05-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Operations management
- Staff development
Timeline
Manager
Russell Cellular Verizon
08.2021 - Current
Assistant Manager
Footaction
11.2020 - 07.2021
Store Manager
DTLR
09.2013 - 03.2020
Store Manager
Decibel
10.2011 - 09.2013
Sales Associate
Street stuff
01.2010 - 10.2011
Machine Operator
Johnson Controls
05.2006 - 12.2009
No Degree - Exercise Science
Fort Valley State University
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