Rashonda Ferguson
Maple Grove,MN
Summary
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Dollar Tree Stores
Maple Grove, MN
01.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
Member Services Representative
Trustone Credit Union
08.2023 - 01.2024
- Responsible for performing advanced functions and providing universal support for members related to department operational activities and financial services to effectively serve and resolve all member inquires, concerns and issues
- Answered incoming calls regarding membership benefits and services.
- Maintained accurate records of member interactions and transactions.
- Handled customer complaints in an efficient and courteous manner.
Emergency Response / Quality Assurance Analyst
Bosch
10.2020 - 08.2023
- Answering customer requests and inquiries from the BMW, MINI and Rolls Royce Assist customers
- Assisting with GPS location tracking, renewing membership subscriptions, remotely unlocking vehicles, contacting roadside assistance
- Provide luxury vehicle concierge services including restaurant, hotel recommendations and directions
- Performs phone quality reviews, monitors inbound and/or outbound calls to analyze and evaluate customer service skills against established phone quality metrics, including but not limited to, call process measurements
Loan Document Specialist 2
Talentbridge – Wells Fargo
Minneapolis, MN
06.2020 - 10.2020
- Responsible for following up on Homeowner's Insurance, Payoffs, Title Insurance and other mortgage Products
- Incoming calls from Vendors.
Relief Manager
Public Storage
Bloomington, MN
03.2020 - 06.2020
- Make customer calls regarding their account, collections and other items, document notes on the computer system
- Conduct daily physical storage unit inspection; confirm inventory availability and ensure spaces are secure and/or ready to rent
- Partner with District Managers and other team members to exceed company goals and expectations
Call Center- Customer Service
Center Point Energy
09.2019 - 03.2020
- Answering Customer Billing Question, Providing resources with assistance with payments
- Promoting Home Service Plus Plans, Disconnecting & Reconnecting Gas Orders
Rebate Analyst
Adecco – Center Point Energy
08.2018 - 08.2019
- Assist Rebate Center Management in the delivery and administration of existing and new energy efficiency programs by offering internal support for successful implementation of assigned projects
- Verify general and complex CIP rebate applications and supporting documentation
- Answer general energy efficiency rebate program and rebate processing questions and respond to Rebate Center email box inquiries as requested
- Process incoming mail in the Rebate department, Rebate application for Home Efficiency programs
Personal Care Assist
Loyalty Home Health Care
04.2018 - 08.2019
- Assisting clients with ADL (activities of daily living) as specified in their plan of care
- Activities may include bathing, dressing, monitoring, cooking, cleaning, companionship
Health support Coordinator
Blue cross blue shield
12.2017 - 02.2018
- High volumes of data entry, routing information and paperwork, maintaining error-free organization to withstand compliance audit
- Comfortable with MS Office applications, office equipment, and picks up new software and systems quickly
- Works swiftly and efficiently with a positive attitude either independently or as part of a team
- Receiving 60-70 calls for Authorizations for inpatient hospital surgical stays, processing prior Authorizations
Client service Rep
Allina Health
08.2016 - 09.2017
- Reviewed all Excellian in basket message and responded to them daily, print prescriptions and gather demographic information as well as other relevant patient information
- Answered phones, obtained/reviewed information for intake use (referral, customer demographics, verify insurance on-line or over the phone to determine eligibility for products ordered, delivery information)
- Coordinated showroom appointments, received fax orders for new setup, supplies, or account
Concierge
The Waters of Plymouth
Plymouth, MN
06.2015 - 02.2016
- Answered internal and external telephone calls
- Assisted with office responsibilities and accounts receivables and other administrative duties
Review Coordinator III
Medical Health Plans
Minnetonka, MN
10.2005 - 11.2013
- Entered admission and processed discharges, outbound calls to hospitals to obtain discharge dates, and requested clinical from medical records department, inbound calls from Members and Doctors
- Processed prior authorization claims on surgical procedures
- Set up appeals and investigating claims
Education
Associate of Science - Business Administration And Management
Colorado Technical University
Colorado Springs, COSkills
- Team Building and Leadership
- Store Opening and Closing
- Pivot tables
- Retail Operations
- Attention to Detail
Timeline
Assistant Store Manager
Dollar Tree Stores
01.2024 - Current
Member Services Representative
Trustone Credit Union
08.2023 - 01.2024
Emergency Response / Quality Assurance Analyst
Bosch
10.2020 - 08.2023
Loan Document Specialist 2
Talentbridge – Wells Fargo
06.2020 - 10.2020
Relief Manager
Public Storage
03.2020 - 06.2020
Call Center- Customer Service
Center Point Energy
09.2019 - 03.2020
Rebate Analyst
Adecco – Center Point Energy
08.2018 - 08.2019
Personal Care Assist
Loyalty Home Health Care
04.2018 - 08.2019
Health support Coordinator
Blue cross blue shield
12.2017 - 02.2018
Client service Rep
Allina Health
08.2016 - 09.2017
Concierge
The Waters of Plymouth
06.2015 - 02.2016
Review Coordinator III
Medical Health Plans
10.2005 - 11.2013
Associate of Science - Business Administration And Management
Colorado Technical University
Similar Profiles
Yvonne WeddelYvonne Weddel
Temporary Store Manager/Assistant Store Manager at Dollar Tree StoresTemporary Store Manager/Assistant Store Manager at Dollar Tree Stores
Donald SummersDonald Summers
Assistant Store Manager at Dollar Tree StoresAssistant Store Manager at Dollar Tree Stores
Sarai DominguezSarai Dominguez
Cashier at Dollar Tree StoresCashier at Dollar Tree Stores
Sabrina LinSabrina Lin
Assistant Manager at Dollar Tree StoresAssistant Manager at Dollar Tree Stores
Massa CharlieMassa Charlie
House Manager at Bestlife Healthcare Services LLCHouse Manager at Bestlife Healthcare Services LLC