Rashonda Gonzalez
Davie,FL
Summary
Highly motivated professional well-versed in leading successful projects and teams. Proven record of planning and executing projects and driving operational efficiency in fast-paced, deadline-oriented environments. Skilled communicator with the ability to motivate and inspire teams to drive positive outcomes and develop long-term customer relationships. Adept at utilizing a combination of analytical, technical, and problem-solving skills to maximize team performance.
Overview
9
9
years of professional experience
Work History
MANAGER
Wingstop
, FL
05.2016 - 04.2025
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Opened and closed cash registers, balanced cash drawers, and made deposits.
- Interviewed, mentored and trained new employees on company policies and procedures.
- Assigned, prioritized and delegated tasks and responsibility to departmental employees.
- Monitored team productivity and performance to support goals.
SALES ASSOCIATE
Best Buy
Davie, FL
10.2018 - 06.2023
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Encouraged customers to make additional purchases and suggested relevant items.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Cultivated relationships with new and existing customers to drive sales.
- Worked with fellow sales team members to achieve group targets.
- Upsold additional items based on customer interests and needs.
- Placed special orders or called other stores to find desired items.
- Maintained inventory levels and organized stock on the sales floor.
Education
CERTIFICATE OF GENERAL MANAGEMENT -
HOLLYWOOD HILLS HIGH SCHOOL
Davie, FL08.2023
Skills
- Bilingual
- Organizational Skills
- Business Administration
- CRM Software
- POS Systems Expertise
- Microsoft Office
- Administrative Support
- Customer Relationship Management
- Technical Support
- Customer Service
- Sales Expertise
- Critical Thinking
- Team Leadership
- Revenue Quotas
- Quality Assurance
- Leadership Training
- Computer Proficiency
- Cross-Functional Team Management
- Retail Sales Customer Service
- Customer Relations
- Closing Sales
References
References available upon request
Personal Information
Title: MANAGER
Languages
- Spanish, Fluent
- English, Fluent
Timeline
SALES ASSOCIATE
Best Buy
10.2018 - 06.2023
MANAGER
Wingstop
05.2016 - 04.2025
CERTIFICATE OF GENERAL MANAGEMENT -
HOLLYWOOD HILLS HIGH SCHOOL