Rashonda Kirk
Fayetteville,NC
Summary
Dedicated customer service representative with proven skills in resolving complaints and enhancing client satisfaction. Demonstrates adaptability, active listening, and critical thinking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Circle K Stores Inc.
4747 Maxwell Road Stedman, North Carolina 28391
03.2026 - Current
- Assisted customers with inquiries and provided accurate information about products and services.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering loyalty.
- Processed transactions swiftly using Point of Sale (POS) systems for smooth checkout experiences.
- Maintained cleanliness and organization of store environment to enhance customer experience.
Building Environmental Specialist Technician
Fayetteville State University
1200 Murchison Road Fayetteville, North Carolina 2
06.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted environmental assessments to ensure compliance with regulations and sustainability practices.
- Served as technical consultant on environmental policies to maintain regulatory compliance.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Cashier
Carlie C's IGA
1790 Owen Drive Fayetteville, North Carolina 28304
08.2022 - 09.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing excellent service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure smooth operations.
- Managed cash drawer, ensuring accurate cash handling and daily reconciliation.
- Trained new cashiers on operational procedures and customer service best practices.
- Resolved customer complaints professionally, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Fayetteville Technical Community College
Fayetteville, NC06-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Microsoft outlook
- Team development
Timeline
Customer Service Representative
Circle K Stores Inc.
03.2026 - Current
Cashier
Carlie C's IGA
08.2022 - 09.2025
Building Environmental Specialist Technician
Fayetteville State University
06.2015 - Current
High School Diploma -
Fayetteville Technical Community College